ComplaintsforMason Shoe Company
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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I contacted Mason Shoe customer service center by 800 number to order a pair of men's loafers on or about May or April of 2023 in a size 9.5 Wide. The shoes came in about 8 weeks later kept saying it was on back order and once they where received from the Masons these shoes where stamped wide but looked very narrow and I could not get it on my foot. I contacted the company to start the return process and was advised how to return. This process cost me extra money to return and I am still being charged finance charges on a pair of shoes that where sent back and also interest costs. I think this is very unfair to a retired veteran of the ************* Army to have to pay extra charges on a product that was ordered that didn't fit and also paid to have the item returned at an extra cost, I am just asking for courtesy of this company to do the right thing and return account to a zero balance and to stop adding interest fees to this account. You can also take my name an address off of your mailing list as well. The last bill received was in the amount of 44.15.Sincerely *************************Business response
10/18/2023
We have reviewed your complaint regarding the balance on your account. Per our Return Policy shipping and processing charges are non-refundable. Our return labels also have a fee to cover return shipping and processing fees. If you would like additional information on the current balance on your account, we would need additional information from you. Due to this being a public website we ask that for your security you call our **************** at **************.
Thank you,
Mason Easy-Pay Customer Care
Customer response
10/18/2023
Complaint: 20683708
I am rejecting this response because: I have already made contact with your customer service representative that was very rude to me and would not listen to me. I paid extra shipping on the return package because I did not want the company to charge me extra money. Again this isnt my fault that the company didnt supply me with the correct size shoe that I requested over the phone. I asked for an extra wide and I received a very narrow shoe. Is this a way to scam people out of money? Send them the wrong size and then charge them on some kind of Shipping and handling fee? I am ready to practice my freedom of speech on social media about this issue if your company cannot fix this issue. I have been a loyal customer to your ********************** for several years and now I am be treated poorly.
Sincerely,
*****************************Initial Complaint
02/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Paid about $1000 dollars for 9 pairs of shoes, all about the same price. Received 6 pairs of shoes and a return of $95. Unfortunately cannot find receipts at this time. I do have the duplicate check.The shoes were over $100 a pair, so a refund for 3 pairs should total over $300 not just $95.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.