4 Customer Reviews
Review from Savanna M
1 star03/20/2024
Please do not order from this company!! We paid a deposit for the machine in August of this year. After 2 failed attempts to deliver the machine (on their end and with their vendor) they went radio silent. We had been told to standby until a larger stair climber had been rented so that a 3rd delivery could be attempted. Unfortunately, this third attempt never took place. The machine was sent back to the factory and we've been told they are keeping our deposit even though the machine was never delivered. On top of that the sales rep has been not only been unhelpful, but has refused to escalate internally and has been hostile with us. I've never left a negative review in my life but felt that you should be warned. DON'T SEND THEM A DOWN PAYMENT!
Vending.com LLC Response
03/29/2024
Due to the lack of response from this customer in December 2023, we had no choice than to bring the machine back. We could not let the machine remain at the shipping carrier from October through December of 2023. Vending.com incurred freight charges both ways totaling $1,500. This complaint is the first time we are hearing from the customer since last December. We have documentation signed by the customer acknowledging the requirements by the customer, which were not met.Review from Steve M
1 star01/24/2024
Horrible service. ************ has died three times. Latest repair offering is in September.Vending.com LLC Response
01/29/2024
We have reached out to ****************** via the email provided and are waiting for this reply. We look forward to receiving a response from ****************** ASAP so that we can assist with resolving his concerns ASAP.Review from lisa M.
1 star09/19/2023
I have never experienced such poor customer service in my life. They were super communicative during the sale, then radio silence once I had the machine and was experiencing difficulty with my cashless payment system. I emailed, called, texted, finally complained to my salesperson who said they would escalate it to their boss, but I still ended up fixing the problem with no help. You are better off getting a vending machine from **** club or Amazon. I specifically went with a vending focused company hoping that they could provide guidance because this is my first vending machine. I would not make that mistake again. I attempted to use the help chatbot at one point. It asked me to wait a moment while it connected me to a technician. That message was still on my phone 3 hours later. I was never connected. If you cant help someone, you should probably tell them that.Vending.com LLC Response
10/17/2023
BBB, please remove this complaint per the request of the customer. Below is a copy of the removal request she submitted. Thank you.
-----Original Message-----
From: ******************* <***********************************************; ********* Monday, October 16, 2023 7:08 PM
To: *********************************
Subject: Vending.com review
To whom it may concern,
I left a negative review for vending.com on the bbb.org website. It came to their attention and they have since rectified the problems to my satisfaction. Is it possible to edit or remove my review since it no longer applies?
Thank you,
*******************.
Sent from my iPhoneReview from Casey R
1 star07/28/2022
****** was shady and rude. He didn't listen to what I was wanting, he just aggressively pushed a product I told him I wasn't interested in instead of helping me find a product that was better suited to my needs.Vending.com LLC Response
08/05/2022
****************, thank you for your feedback and I apologize your experience with Vending.com fell short of your expectations. Our goal is to assist our customers to the best of our ability by listening and understanding their needs in order to propose a solution that best positions our customers to achieve their objectives. After receiving your review via BBB, I attempted to connect with you several times including leaving a voicemail and email last Friday, July 29th, followed by another voicemail and email this Monday (08/01), and a voicemail yesterday (08/02). I would appreciate you sharing the best way to get in touch with you. Also, you may contact me directly at ************. I look forward to speaking with you and better understanding your experience so that we can better serve our customers in the future. I also want to personally assist you regarding your vending questions and vending equipment needs. Thank you again to take the time to share your experience. Sincerely, *********************** Sales Manager, Vending.com
Customer Review Rating
Average of 4 Customer Reviews
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