Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Sale of New 2024 GMC Sierra 1500 SLT Stock: FC46672 VIN: ***************** Entered into PSA: March 3, 2025 Salesperson: ***** ******* Manager: ******* ***** I negotiated and entered into a sales agreement over email and the phone with Edwards Auto Group on 03/02/25 for a New 2024 GMC Sierra with 67 miles. Following the agreeable price, I made my deposit, submitted financial information and was approved for the 0% financing, procured my insurance and supplier pricing. The Dealership called next day to inform me the vehicle was in the shop for paint and offered my deposit back, I asked for photos to make an informed decision and never received any images, rather the attached collision report dated 2/12/2025 (three weeks prior) with 2,087 miles on the same vehicle/vin number. The New vehicle I purchased has $14k in damages. Perhaps it is common business practice to sell a new vehicle without accurate disclosure of mileage and condition. The vehicle sold to me was not new as advertised and verbally communicated which is an unethical sales technique which should be noticed. The Sales Team noted 67 miles when we entered into an sales agreement to purchase and the vehicle collision report dated three weeks prior on 2/12/25 reflects 2,087 miles. I used a one-time supplier pricing offered through my employer which is lost as well as credit check deductions to my credit score when applying for the vehicle loan. The dealership refunded my deposit.

  Business Response

  Date: 04/14/2025

  Thank you for the opportunity to address this. Our sales team received all of your information and then reached out to the service team to inquire about this vehicle. As soon as they were notified of the accident it had been in while a service customer was using it, they immediately informed you of all that they could. We are not sure what more could have been done about passing along this information. As for credit inquiries we cannot see any inquiries that were made by us. If you have documentation showing that credit inquiries were made by Edwards Chevrolet, please provide that so we can contact the credit bureaus and see what can be done to help you.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicles: 2020 GMC Sierra AT4 2022 Chevy Corvette Stingray were dropped off due to recall issues. My truck does not operate the way it did before it was dropped off to the service department. We have worked with multiple service managers as the turnover rate is very high at this dealership. My truck has the check engine light again, the razor top cover that came with the truck does not open. This renders my truck useless for its intended purpose (my only business vehicle). Almost $7k (mostly labor chargers according to the paperwork I received from Edwards) was charged to my warranty on the truck on the last bill and the results are unacceptable.

  Business Response

  Date: 03/05/2024

  This issue has been forwarded to the General Manager for Edwards Chevrolet, Cadillac, Buick, GMC.

  Customer Answer

  Date: 03/05/2024

   
  Complaint: ********
  
  I am rejecting this response because: This does not offer a realistic or timely solution to the issue caused by this dealership. 
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 03/06/2024

  This customer had our loaner vehicle and put excessive miles on it. We tried getting our loaner vehicle back from him for almost a month and when he did decide to return it, the loaner vehicle had damage all over it which he refused to pay for. Our loaner vehicle had over 8000 miles on it. 

  Customer Answer

  Date: 03/06/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  This business is aware that I am a business owner and drive throughout the midwest for work ( I am a general contractor). Over $6,000.00 was billed for labor in repairs and my truck does function, the repairs were not done correctly.

  
  Sincerely,
  
  **** ****

  Business Response

  Date: 03/14/2024

  This customer put an excessive number of miles and he refused to pay for any damages on the loaner vehicle while under his possession. If he wants to pay for the damages and excessive miles, we can talk further. He will not receive a loaner vehicle from us again regardless of the outcome.

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle with GAP insurance. I paid the car off early and was told I would get a refund for the unused insurance. I started this claim on 1/4/2023, made several calls about this and was told the check was sent to the financing company. The financing company has never received a check and asked for proof that they deposited it. Edwards has not given any proof. The amount of refund should be $******.

  Business Response

  Date: 05/30/2023

  Here is a copy of the check that ** cashed.  They have Ms. *********** money and they owe it to her.

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck into the dealership last year for a motor problem. They still have my truck for over a year now that I’m making payments on. They gave me a loaner car it got hit overnight They never left any information so I had to report it to my insurance. So now I’m having to pay the $*** deductible on the loaner car. I now owe ********** because my car insurance won’t cover it more than 30 days. I still have to make the truck payment which is ***$ I can’t get the dealership to work with me at all on anything they won’t even return my phone calls and they just tell me we don’t know how much longer it’s going to be a month ago. They told me four weeks that was the last time they heard from them.

  Business Response

  Date: 03/16/2023

  This issue has been forwarded to the General Manager of Edwards Chevrolet.

  Business Response

  Date: 03/16/2023

  Mr. ******* has wrecked our loaner. He has also received 2 red light tickets while driving it. Mr. ******* has a case with ******* ****** customer service.  Mr. ******* is the second owner of the vehicle, he is not the original owner of the vehicle. ** is not participating to cover anything additional with the vehicle.  He has his insurance deductible still to cover. Mr. ******* damaged a rim and tire on the same vehicle. Which is an additional $******+ tax to replace the destroyed rim and tire. We have declined Mr. ********* request for another loaner. The case has been updated with ******* ****** today. Mr. ******* wanted us to pay for the rim and tire damage. We declined that. He asked if we could assist him in seeking ** to cover the repair and they declined. We have a SPAC case on this part. We let the customer know we were in position 70, which was 3 weeks ago. The manufacturer is currently producing 3-5 a week. Mr. ******* is calling for our Service Manager to ask to get ** to cover his insurance deductible.  We did as the customer wanted and ** declined. Mr. ******* has been informed of this.  Mr. ******* has been notified that his options have been exhausted to get things covered for him. He has since made numerous calls to ** and they have declined any other assistance.

  Customer Answer

  Date: 03/17/2023

  Now I got a call yesterday telling me that the rental car they cannot cover it because I’m in loaner status but they won’t give me another loaner car. Meaning I have to pay full price for the rental car now show means I have to pay the deductible on the loaner car. Continue making my truck payment pay my car insurance and I’ll pay the $*** fee to **********. This dealership is getting me put further and further behind in debt because of this  and they will not help me and I’m n

  Customer Answer

  Date: 03/17/2023

  Whoever it is from the dealership is doing the messages for them clearly don’t know what there talking about can I ask why is the other Edwards dealership saying that they would be able to help out they’re just choosing not to work with me. Pretty pathetic thet I’ve made these payments on something you guys just got sitting there in no hurry because it’s being done for free under warranty so you guys don’t care while I’m making the payments. I tried to get out of it and the general manager said he didn’t want to sit on it and wait for the part to get fixed. But don’t work ppl good business you guys run there. I bought 3 cars and my parents have bought 5 cars from there. 

• Initial Complaint

  Date:10/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment to have my oil changed on September 16th and it still took over two hours. Going into the appointment, I had also asked for the cabin air filter and engine air filter to be replaced as I bypassed that service the previous time and knew they needed to be replaced. After waiting two hours for my oil change, Ethan, the customer service representative stated they did not replace them as the tech didn't find them to be too dirty. However, after I got home and reviewed the entire checklist as I was curious about remaining tire life, I saw that the technician recommended both filters be replaced. I attempted to reach the service manager several times to ask why this work wasn't done when I specifically requested it to be done. It has been over a month and no one has returned my phone calls. Yet I've gotten emails from the dealership offering to schedule an appointment for these "declined services." I wouldn't decline services I specifically requested when I scheduled the appointment. I responded to the email again asking for the service manager to return my phone calls or send me an email and have not received any response. It doesn't appear as though the company cares about customer service in the slightest.

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 5, 2022/10/21) */ This issue has been forwarded to the General Manager for Edwards Chevrolet Cadillac Buick GMC Business Response /* (1000, 8, 2022/10/25) */ The Service Manager for Edwards Chevrolet has made several attempts through phone calls, voicemails, and text to reach Mr. ***** in order to resolve this issue and finish the repairs as requested.