Business ProfileforViper Drain Cleaning, LLC

I had Viper Drain clear two toilet clogs and replace a kitchen faucet. Clearing the toilet clogs was done well. The kitchen faucet hot/cold was not done properly. Hot water came out when the lever was down; which is not correct. For safety reasons, the cold is always when the lever is down. When I called to have them come back and fix, that scheduled an 8-8:30am appointment. On that morning, I did not receive a text or phone call saying they were on their way as they did for the previous appointment. I called them to find out their arrive time. The women said she had discussed this with her boss and the team, and they said the serviceman did it right and our previous hook up was wrong. They would come out, but I would have to pay a service charge. #1. A business should inform you they are not coming and what their discussion was, BEFORE you have to chase them down on the phone and you have prepared the area for them. #2. The serviceman should have informed me that he thought the previous connections were not done correctly since it would change our experience of using the faucet, if that was really the case. #3. Any change to the appointment or the customer expectations of financial responsibility are discussed with the owner, not the person who makes the appointments as soon as possible. This shows a lack of maturity and leadership with the owner (boss), who is afraid to manage a small matter with a customer. #4. If you cared about your business, you would verify the situation yourself, not just taking your service persons word. People make mistakes. You could have called me yourself to discuss the situation if you thought you were correct.