ComplaintsforUpCountry Fab LLC

• Initial Complaint

  08/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I took my 2006 **** F450 truck to Upcountry Fab on November 14th 2022 with a $10,000 deposit towards a $22,512.78 quote for suspension work and various other items to be completed on my truck with assurance that it would be complete by February 2023 for a spring break trip planned in early March. Between December and January they received deposits from me for the project of an additional $10,500. They now have a total of $20,500 of my money and have not gotten my truck completed. I have all of this documented through the quote, email chain and text messages. Yesterday I finally lost my patients with them and will admit I was unprofessional but feel I have every right to be. Now my concern is when will the truck be completed, will it be to the level of quality I've paid for and will they stand behind their product down the road due to the direction this matter has taken? I have consulted a lawyer and if Upcountry doesn't give me adequate assurances to my concerns listed above by EOB tomorrow, 8/4/2023, I will be filing a formal lawsuit. In 11 days they will have had my truck in their possession for a total of 10 months along with $20,500 of my money with no product delivered in return.

  Business response

  08/14/2023

  ******, As mentioned you have been in direct contact with our business from the day we've received the truck until the day as mentioned you called and were very unprofessional, without going into details it was extremely rude & out of place. *** has been updating you directly on a regular basis, even on her own time and there is very clear record of that. As we both know your project is very extensive, we've been in contact to make sure everything is done how you'd want it to be and at no point have we left you with reason to think the level of quality would be jeopardized due to time.  The time is due to the extensiveness of the project and the quality we strive for. Which in a lot of cases takes extra time , especially in todays world where we're playing games with manufactures supply, material availabilities, outsourcing things that we do not to do in house that has also been directly relayed to you when the information comes to us. With all of this said. Your truck has been being worked on daily to be completed. When you do receive the truck I can confidently say that you will be happy with the outcome. Going to this kind of extent without coming to the place of business your vehicle is at and you've spent the money at and discussing / looking over the project seems excessive. But as mentioned neither quality nor our willingness to stand behind our work was jeopardized in anyway. If you'd like to discuss further please give us a call. That or we can give you a call when your project is completed and ready. Thank you.

  Customer response

  08/14/2023

   
  Complaint: 20418066
  
  I am rejecting this response because: I have hired an attorney to resolve this issue.  Further communication on this matter towards Upcountry Fab and Performance will be communicated through my attorney.  
  
  Sincerely,
  
  *********************

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