ComplaintsforComplete Auto Care
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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We bought a 2009 Cadillac CTS with ******* Miles on it, for $6000, on 07-08-2022. Ahmed *********** with complete auto care is the man who sold it to us. He said there were NO problems with it. Inside or out. Which, after we took him at his word, and paid the $6000, and drove off lot, the check engine light comes on. We ask him if that happened to him, and he admitted yes, it was the catalytic converter. Sure enough, we take it in to auto zone, and part alone is $580. We contact ****** to give him a chance to make it right, and he said he wont allow a return to him, and were on our own. It was fraud, and we think it fair if he at least fixes the issues that are wrong with it, especially since he lied. Below are the texts, and **** of sale as proof.Business response
08/08/2022
This is ahmed *********** from complete auto care at *******************************************************************. contacting you regarding the complaint of ******************************. Just wanted to let you know that We have resolved this problem with the customer and pay his fixed and all done with. Customer satisfied at this moment. For more information please Email me back or contact me directly at ********** Ahmed ***********.Customer response
08/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.