Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Murrell Homes has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMurrell Homes

    General Contractor

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers general construction, remodeling, windows, siding, roofing and deck building services.

    Business Details

    Location of This Business
    3701 Kathleen Way, Davenport, IA 52807-3956
    BBB File Opened:
    10/8/2012
    Years in Business:
    21
    Business Started:
    1/1/2003
    Business Incorporated:
    12/20/2004
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Thomas Murrell, Owner
    Contact Information

    Principal

    • Thomas Murrell, Owner

    Customer Contact

    • Thomas Murrell, Owner
    Additional Contact Information

    Fax Numbers

    • (563) 445-0232
      Primary Fax

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    *** Murrell has consistently not delivered on having items fixed in our new home. I have gone thru every means possible to correct these issues: my realtor, his realtor, our closing attorney, multiple face to face conversations. *** is failed to complete the "punch list" and now saying he will not fix the rest of the items, which can be well over 20k to fix. I am still under the one year home warranty.I have provided all documentation to *** and our closing lawyer. Additionally, I have every email printed out to provide to a lawyer or litigation provider.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carlos Xavier M

    1 star

    04/10/2022

    Absolutely worst experience building a home. Was lied too, ignored, and scammed. I will take this further to the *** and **** Government. I would not recommend him to build anything. *** will not do what is best for you and does not deserve to be a operating business. Please save your mental health and avoid him at all cost! Not one home owner is happy with him or is warranty service.

    Murrell Homes Response

    04/11/2022

    the morenos bought a house being represented by their own realtor i was represented by a diffrent realtor 

    the house was 100% completed on outside the inside was trimmed out they were shown selections of all lights and plumbing fixtures because they were not installed yet

    they chose to change 4 lights and were able to pick out paint colors also counter tops were approved by the morenos before install

    the homeowners hired their own whole house inspector who found no issues the house received occupancy inspections through the city of bettendorf meanig all plumbing ,electrical , heating and ac, fire place structure were approved by the city

     

    morenos did a final walk through of house with their realtor and had no issues the next day at closing no issues were brought up

    the first weekend he messaged about air condition not working we could not test system because of the winter weather i lined up a tech to look at the following monday but morenos figured out system just was not turned on

    3 weeks later ************************* was sending irate messages to everyone involved in the process upset because Best Buy and cable company could not figure out how to hook his tv and cable which i am not apart of or was never asked to help out with

    3 weeks after closing he is claiming i ****** in their sinks and left it ****** on their floors and left it but not at final walk through or closing was this brought up

    they picked out a different backsplash for kitchen in January we were given a date of april 11 for arrival i suggested they try something else because all the labor and material shortages they said they would wait but not date has moved to july 6 out of my control

     

    i have pictures of the house before closing inside and out i have all emails and signed contracts 

    in his first email ************************* said he was starting a smear campaign

     

    i have given my lawyer all emails pictures but will continue to honor all house related issues given in my warranty 

    Local BBB

    BBB serving Greater Iowa, Quad Cities, and Siouxland Region

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.