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ComplaintsforRoto Rooter
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On the 11th of March 2022 at 11:40 am Roto Rooter came out to our home to clear a main sewer line floor drain that was clogged. The technician used th snake (auger) to unclog the drain. He got the drain open or so we thought. Approximately six days later on the 17th of March 2022 they had to return to our home for the same problem because it was backing up again. They snaked the line again and got it open so we thought. Three days later it backed up again and we called the office and they refused to honor their guarantee and stated they would charge to come back out. We called another company and the other company came out and fixed it no problem the first time.Business response
10/25/2022
Hello,
This complaint was for service in March 2022 and was resolved in August 2022.
We do have documentation of communication to the customer and proof of resolve.
Thank you,
***
Customer response
10/25/2022
Better Business Bureau:
It would not let me respond prior to this email to let you guys know it was resolved. They resolved it quick and were very easy to come to a resolution.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.