ComplaintsforIndependent Basement Waterproofing & Remodel LLC
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Complaint Details
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Initial Complaint
12/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Around May 2021 I hired this company to waterproof my basement. ****************** was prompt, professional, kind - very nice to deal with. During the process of digging the trench around the perimeter of my basement a leak was discovered in the main waterline into my house. This turned out to be the cause of my water problem. I had to hire a plumber to fix the leak, which put a delay in the scheduled work and timeframe ****************** had allowed. Since this delay was not his fault I paid him for the remainder of the work. He has not completed the work as of today, 12/8/21. He has ignored my calls and texts but when I do speak to him he promises to come out to fix things but doesn't show up. He has done this several times. He has removed the landing at the bottom of my staircase so I can't access my basement to change the furnace filter. He also has not dug the trench for the sump pump or connected it. I am at a loss for words. He went above and beyond to take care of my situation in the beginning - now he has left me hanging. I don't know what else to do.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.