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Find a Location

Decorah Auto Center has 1 locations, listed below.

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    Business ProfileforDecorah Auto Center

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    The company offers the sale and service of new vehicles.

    Business Details

    Location of This Business
    1817 State Highway 9, Decorah, IA 52101-7505
    BBB File Opened:
    7/18/2002
    Years in Business:
    32
    Business Started:
    12/1/1991
    Business Management
    • Leon Bachelder, President
    Contact Information

    Principal

    • Leon Bachelder, President

    Customer Contact

    • Leon Bachelder, President
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/14/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    We purchased a 2017 **** F350 October 29thfrom the dealership Decorah Auto for $49,000. While writing up our purchase agreement their finance person ******************* typed on his white calculator that the full amount and amount he needed a check for was $40,***. I suggested he check his figures. He ran some figures again than said the amount was wrong he actually need a check for $48,666 - this was to be the total purchase price minus $100 down payment. We still haven't been given the purchase agreement but it didn't look right so I suggested he check his figures again. He came up with the same amount so my wife wrote him a check for the $48,666. We didnt really go over the purchase agreement just signing it and he put it in an envelope, shook our hands and congratulated us.. Now we did purchase an extended warranty that I paid cash for.. After we got home we looked at the paperwork on noticed it was different than what ***** had us fill out the check for.. On Tuesday November 2ndthey cashed our check so we figured done deal.. On Monday November 7thBrady called and said he missed up on the purchase price,. he called our credit union and asked them for additional funds to cover the error but they refused to send him any money. So he called us for the money. I told him we wrote the check for what he told us. Said he would have to call us back.. He called back that same day and said they were going to bill us for the difference, if we dont pay than they would send a right to cure letter than take use to small claims court. Told him I didn't think it was right that we paid what he said and now he is wanting to pay for his mistake. Than the general manager got on the phone and pretty much told me the same thing that he was billing to bill us, no response would send right to cure letter than go to small claims court. That Wednesday November 9thI received an over payment check from them and that Friday I received a thank you from the sales person **** on our purchase..

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dana R

    1 star

    03/27/2023

    0 Stars.BUYER BEWARE! We bought a truck from DAC in June 2020. While not new, it was an expensive vehicle sold to us as clear title. 2 months later, as it was being registered to us in MN, we received a letter stating that it met criteria as salvage title and required a safety inspection. The dealership provided no support to investigate, as initially we thought it was a mistake. They also never offered to pay the fees or assist to get it inspected to assure it was safe and roadworthy. We learned from our own research with other dealerships that DAC should have known the industry best practice to refer to the nat'l insurance reporting system where this would have been visible (NMVTIS) in addition to Carfax – but they hadn’t. This was verbally confirmed when I suggested it to their GM as a way to prevent a bad experience for others; to which he sarcastically replied, “We’ve never done that and we’re not going to start.” We were never offered an alternate vehicle while awaiting inspection, no offers to trade it back in, or to refund the lost value (more than $12 k less than purchase price per MN DMV letter, due to salvage). Worse, there was never ANY apology for the time, stress, fears, or loss of value. The dealership blew off attempts to communicate with them directly, and did not respond when we filed a BBB complaint. When I again tried to work directly by phone with their GM (DAC is 5 hrs drive away), he stood me up when we’d clearly agreed on an appt time by email, and on a second phone appt was rude, sarcastic, and belittling. Overall, after ongoing efforts for a fair outcome for nearly 3 yrs (case sitting for months with the IA Attorney General), we have still not seen a cent or any apology. We have been unable to sell or trade the vehicle at its expected value, and have made several odd/$ repairs likely related to damages prior to purchase. The only energy DAC has invested was to find the loopholes to remove them from any responsibility for this matter.

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