ComplaintsforDecorah Auto Center
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Complaint Details
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Initial Complaint
12/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We purchased a 2017 **** F350 October 29thfrom the dealership Decorah Auto for $49,000. While writing up our purchase agreement their finance person ******************* typed on his white calculator that the full amount and amount he needed a check for was $40,***. I suggested he check his figures. He ran some figures again than said the amount was wrong he actually need a check for $48,666 - this was to be the total purchase price minus $100 down payment. We still haven't been given the purchase agreement but it didn't look right so I suggested he check his figures again. He came up with the same amount so my wife wrote him a check for the $48,666. We didnt really go over the purchase agreement just signing it and he put it in an envelope, shook our hands and congratulated us.. Now we did purchase an extended warranty that I paid cash for.. After we got home we looked at the paperwork on noticed it was different than what ***** had us fill out the check for.. On Tuesday November 2ndthey cashed our check so we figured done deal.. On Monday November 7thBrady called and said he missed up on the purchase price,. he called our credit union and asked them for additional funds to cover the error but they refused to send him any money. So he called us for the money. I told him we wrote the check for what he told us. Said he would have to call us back.. He called back that same day and said they were going to bill us for the difference, if we dont pay than they would send a right to cure letter than take use to small claims court. Told him I didn't think it was right that we paid what he said and now he is wanting to pay for his mistake. Than the general manager got on the phone and pretty much told me the same thing that he was billing to bill us, no response would send right to cure letter than go to small claims court. That Wednesday November 9thI received an over payment check from them and that Friday I received a thank you from the sales person **** on our purchase..
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.