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          Venerable Insurance and Annuity Company has 1 locations, listed below.

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            Business ProfileVenerable Insurance and Annuity Company

            Annuities

            Contact Information

            699 Walnut Street, Suite 1350

            Des Moines, IA 50309

            Visit Website
            (800) 366-0066

            Customer Reviews

            1/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 56

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company handles all general securities including mutual funds, variable products, stocks and bonds.

            Business Details

            Location of This Business
            699 Walnut Street, Suite 1350, Des Moines, IA 50309
            BBB File Opened:
            3/15/2000
            Years in Business:
            56
            Business Started:
            7/16/1968
            Type of Entity:
            Corporation
            Business Management
            • Brad Bax, Compliance Manager
            Contact Information

            Principal

            • Brad Bax, Compliance Manager

            Customer Contact

            • Brad Bax, Compliance Manager
            Additional Contact Information

            Fax Numbers

            • (515) 698-6973
              Other Fax
            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/20/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I was contacted by Venerable in regard to an annuity account my mother had after putting her information into the **** policy locator. Venerable sent me an email and I contacted them. Everyone has been very vauge and no one will give me any information despite the fact I sent them the w9 and death certificate. I refused to fill the claim form until I saw the contract. I cant possibly make a determination without a copy of the contract or at the very least a little more information than they are giving me. I dont even know an amount! I am starting to think this is just a scam, and if it is, this is a terrible thing to do to someone who is already grieving the loss of their mom!
            Read More
            Read 7 More Complaints

            Customer Reviews

            15 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Deborah M

            07/08/2024

            I have an annuity with Venerable. I am supposed to start getting payments next month. I cannot access my account with either Chrome or Edge from my computer. There is a problem with their firewall certificates. I can only log in through my phone. The people on their help line keep saying that it is my computer but my husband has tried to access the account from his computer and can only reach it via Firefox. They have definite IT issues which make me very nervous about this company.

            Venerable Insurance and Annuity Company Response

            07/09/2024

            We are sorry you are having access issues, we are not aware of any widespread issues accessing our customer access portal by other customers.  A representative will reach out to you directly to troubleshoot any issues you are experiencing. You should receive a call today from our service team. Thank you for your post and for bringing it to our attention. 
            Read 14 More Customer Reviews

            Local BBB

            BBB serving Greater Iowa, Quad Cities, and Siouxland Region

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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