ComplaintsforDSM Tint
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Complaint Details
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Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my husband's car to them to get his windows tinted. My husband is very particular about his car and spends a lot of time and effort to keep it looking brand new while the damage may seem small to others it is a big deal to him and he sees it every time he gets in his car. They had his car for the day to tint the windows. When we picked it up that night the business was closed. Once we got it home we realized there were rips in his leather. I contacted the business the next day which was in November to see how we could get this resolved. They would not answer my phone calls so I emailed and never heard a response. Then I sent a ******** message with photos and they told me that on December 8th they were submitting to insurance. Dec 17, Jan 2, and Jan 5 I sent FB messages with no response until 1/6/2022. they said they were still waiting for a response. On Feb 8 I reached out again and they said they would contact their insurance, On Feb 10th I asked for a claim number so we could follow up and got no response. Reached out again on Feb 24 and Mar 1st with no response and now they have blocked me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.