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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a zebra printhead that included a warranty. The printhead failed due the manufacturer defect after 10 days use. Advanced automation said they could not provide a replacement under warranty until the manufacture approved it. I Purchased a second identical, print head to get the label printer up and running in a timely manner. Advanced automation has failed to provide a refund for the failed product.Business response
04/29/2024
The part warranty is with the manufacturer, Zebra Technologies. We facilitated the warranty and are at the mercy of the manufacturer as to when the warranty is approved and processed. Our records to indicate that a PayPal refund was issued on 12/20/20203 in the amount of $128.04. I have attached proof from our system and confirmation from PayPal as well.Customer response
04/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Contact Information
455 SW 5th St Ste C
Des Moines, IA 50309-4609
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.