ComplaintsforKum & Go
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/16/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Tried to reach out to the business in question about them deleting my account with ******************. Tried by email twice, phone call once. This was on Tuesday, October 10, 2023. With their messaging system saying they would get back to me within 48 hours. It has been well over that time and no one has replied to the emails or called me back to resolve any of this. (I have another screenshot of the other email but I dont know how to change it to a jpeg or png)Business response
10/18/2023
Thank you for reaching out - I apologize for the delay! We just responded to your email, it came from ******************************************.
We had escalated the incident ****** reached out to us about to our development team, who has been investigating this. I included this information in my email to ****** and have recommended next steps to insure no points/rewards are lost.
Thank you!
Initial Complaint
09/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Got gas at one of their location and got bad gas. My truck stop working. The bad gas missed up my fuel system. We had to get towed to a ********* in town. While at ********* they told us we had got bad gas. They also told us they couldn't do anything for that night. We were force to get a hotel room that wasn't cheap I should add. Had to deal with everything in the morning. Long story short our had to get towed to another *********. We were there all day. After that that ********* also said we had got bad gas and that Kum & Go was known for having bad gas. We had to rent a can and then had our truck towed to MN at $7.00 p/m. We were 260 miles from home, do the math. We had lost time from work and daycare for our youngest because of this. We called Kum & Go H.Q. and they very nicely told us to kick rocks, they weren't going to help us and said they would just see us in court GOOD LUCK!Business response
09/19/2022
Tell us why here.. Review indicates no water showing in the tank at issue. **** gallons sold on the 13th.
Confirmed pump number and date sold with credit card. There were no other complaints or issues from anyone else. He did not speak to our headquarters. He was in contact with our insurance company and they explained the denial to him.Initial Complaint
11/19/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I used my Direct Express card. I swiped it three times and it didn&#**;t go through. I asked my bank if it went through and they said it did. I spoke to the manager and asked if I could get my money back. I took the receipt. He said I could get a refund. They said corporate would call me back. They told me that it was up to the store. I still haven&#**;t gotten the $53.00 back. Address of the store where this occurred is ******************************************************.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.