Business ProfileforCommunity CPA & Associates Inc

Dear *****,

We appreciate the time you took to share your feedback with us. We are glad that you had a good experience with our tax services that included both completing 2022 tax filing and helping you catch up 2021 tax filing that was long past due.

As for payroll service, our understanding was you wanted to focus on getting the financials and taxes done first, as they were required by the banks and 2021 tax filing was long overdue.We could not perform payroll service until you had started to furnish workershours worked and other relevant information for each pay period.

We are sorry to hear our accounting service didnt meet your expectations, but I want to assure you that our team worked diligently and exercised great care in preparing the financial statements for you accordingly to accounting standards. Our staff work records indicate that our emails and text messages requesting accountant login to your bank account or copies of bank statements were not responded for weeks, we encountered loan accounts that were not previously disclosed to us and we had to request loan documents and loan statements, and we needed to spend time communicating with your bank back and forth due to certain typos by the bank or banker. We wish you had provided more specific info in your complaint, e.g. the exact documents (such as specific bank statement or loan documents) that you provided that were not timely upload to our client document database, as this would help us identify and cure the deficiencies in our file management system or our staff communications and workflows.

If there is anything specific you would like us to address or discuss further, please feel free to reach out to *** at Community CPA directly. We are glad to spend more time to come to a better understanding so we can help you remit the remaining balance owed.