Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Chase Fraud Detector has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Chase Fraud Detector

      PO Box 10483 Des Moines, IA 50306-0483

    • Chase Fraud Detector

      PO Box 1307 Des Plaines, IL 60017-1307

    Business ProfileforChase Fraud Detector

    Credit Card Protection Services
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers identity theft protection & credit card preference alerts.

    Business Details

    This is a multi-location business.

    Find a Location

    Chase Fraud Detector has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Chase Fraud Detector

        PO Box 10483 Des Moines, IA 50306-0483

      • Chase Fraud Detector

        PO Box 1307 Des Plaines, IL 60017-1307

      Location of This Business
      PO Box 10483, Des Moines, IA 50306-0483
      BBB File Opened:
      11/16/2007
      Years in Business:
      21
      Business Started:
      7/1/2003
      Business Incorporated:
      7/1/2003
      Type of Entity:
      Corporation
      Alternate Business Name
      • First Advantage
      • Confidential Credit Insight
      • Chase ID Protection
      Business Management
      • Betsy Tomczyk, Executive Office
      Contact Information

      Principal

      • Betsy Tomczyk, Executive Office

      Customer Contact

      • Betsy Tomczyk, Executive Office
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ray T

      1 star

      08/09/2023

      I filed a chase credit card fraud claim on June 11, I explain the situation that my credit card was stolen and there were illegitimate charges on my card. Everyone was credited back to me. Fast forward a month later these charges showed up again on my new credit card? I called and they stated my claimed was denied? I didnt receive any notice or letter, the charges just reappeared on my statements. Im furious because now these charges are on my credit statement of upward 400$ and I am charged interest until they launch a second investigation! If they did their dudiligence they can see that after my complaint my lost card was still trying to be used by the perpetrator! If this doesn't get resolved Im closing my chase account because they dont value their consumers, there are plethora of banks that will cherish me as a customer.

      Local BBB

      BBB serving Greater Iowa, Quad Cities, and Siouxland Region

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.