Business ProfileforArmor Electric

Before closing on my house, Andy from Armor Electric quoted $1,050 for all electrical work. After closing (11/22/22), I had an appointment for work (11/23) where Alex from Armor found the knob and tube wiring was much more extensive and the house was not grounded (12 out of 15 outlets and all lights had old wiring). He said it would be $2,500-5,000, it was the company’s fault and they would get me a deal. He assured me the quote would not be near 5,000. On 11/28 I received an email containing a $4,172.66 quote (four times the original quote) with no explanation. After three days of waiting for any communication (12/1) I told Alex I was frustrated. I couldn't ask the seller to change the price now and asked if the 4,172 included "the deal". He repeatedly said they “couldn’t see through walls”. I'm not an electrician but to me, they didn't need to see through walls, they needed to check the outlets for old wiring. He said they would reduce the price to 3,077 and would be much more free 12/12 and after for appointments. On 12/2 I asked Alex to do the job for 2,800 since the outlets should have been checked to which he said, "we looked at everything we could"...except the outlets? But on 12/5 he agreed. I asked to setup an appointment which they set for 12/27-12/28, not close to the assured week of 12/12. This delayed the move into my house by a total of five weeks. The work was finished on 12/28. A frustrating and poor experience. I appreciate straight forward communication with no misleading promises (it wouldn't be close to 5,000 and they could schedule me soon). I don't review based on whether someone makes a mistake, but on how those mistakes are rectified. It took two weeks of me asking over and over for a fair price. Do not put the customer in an uncomfortable position of asking you to fix your mistakes. Fixing company mistakes should be top priority. If anyone wants proof via quoting, dates and messages, I would be happy to provide this information.