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Find a Location

Choice Energy has 1 locations, listed below.

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    Business ProfileforChoice Energy

    Electrical Power System Backup Systems

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    601 SW 9th St Suite F, Des Moines, IA 50309
    BBB File Opened:
    1/6/2014
    Years in Business:
    14
    Business Started:
    2/1/2010
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • 4 Choice Energy
    Business Management
    • Michael Needham, Owner
    Contact Information

    Principal

    • Michael Needham, Owner

    Customer Contact

    • Michael Needham, Owner
    Additional Contact Information

    Fax Numbers

    • (515) 214-2235
      Primary Fax

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alexander F

    1 star

    01/22/2024

    Absolutely terrible. They call you telling you and convincing you that you signed up for them to be your energy provider after you had recently made a change making it seem like they were the one you signed up for. They lied to me on the phone blatantly and wouldn't give me time to login and check my account to confirm whether or not they were the provider I signed up for and make you go through some automated thing scamming you into a much higher rate than you have. Absolutely disgraceful business.

    Choice Energy Response

    01/31/2024

    Choice Energy would like to assure the Better Business Bureau that our business practice is one of honesty and transparency. We take great pride in the extremely low customer complaint rate throughout our entire history. That being said, we also take each and every customer complaint very seriously, and within our power strive to resolve customer concerns whatever they may be.

    In this specific instance from *******************************, we apologize for any potential misunderstandings that might have occurred during prior conversations. Our intention is to ensure all customers have a positive experience with Choice Energy. If you would like to be placed on our Do Not Contact tables, please let us know the phone numbers associated with your account and we will block them from receiving future calls.

    Please let me know if you have any questions or need anything else.

    Sincerely,
    ***********************

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