Business ProfileforJon's Dry Basement Foundation Repair

Last May we hired **** dry basement and foundation repair to fully waterproof our basement and encapsulate our crawlspace under our house. We were told in doing this that we would have a 45 year warranty on our basement. One week before the first year passed, we had a lot of heavy rain and groundwater started seeping up through our floor drain in the basement. We tried reaching out and contacting **** dry basement and foundation repair and they sent out somebody to fix the problem. The individual they sent to our home, didnt know how to fix the issue and said they would get back to us as soon as they found out an answer to our problems. We didnt hear back from the company for over a week and we were still having a ton of water flooding up through the floor drain in the basement. We finally got Jons dry basement to answer, and they said that we would have to pay to fix the issue. And that our 42 year warranty does not cover this problem because it is not something that they did or could have foreseen happening. The issue with this is that I paid over $16,000 for my basement to be fully waterproof and not even a year later I have a bunch of water flooding my basement and the company that I hired is not holding up their end of the deal. It has been over three weeks and we are just now getting somebody to come out and fix our basement and we are having to still pay for it. They are fighting with us and saying that they wont fix it until we pay. The bill is only $414 but if I paid them to fully waterproof my basement, then they should be covering the cost.