Business ProfileforVincent General Contracting

(Please see file uploaded named "complaint.description.docx")///////////////////////////////////////////////////////////////////////////////////////////Date of Transaction: March 29th, 2023 Amount paid: $60,000 (fully paid on the date the contract was signed)What the business is committed to provide:Bedroom addition (upstairs) and restroom/pantry remodel (downstairs)What is the nature of the dispute:1.Contractor (***********************) verbally told us he would have the project done quickly when paid in full; quoting that he would save money as inflation affected material costs. Contractor also said if there would be money left, they would refund it back to us.2.Contract states that we agreed to have the project start in March and finish in June. The actual start date was early June after I called him many times. To date, we only have the framing, sheathing, windows, and roofing done. Siding is still tentative. We met the Contractors (*********************** and *******************) on Sept 19th asked if we could have the siding to start in couple weeks. They said yes and yet till this date of writing this complaint, ****** works has not started. Please see the scope of work enclosed.3.They finally started the work in June without a city permit. ***************, the City representative came to our house and stopped the workers from doing the work due to no permit. My husband then called the City and provided contractor detail and asked if they had work with the city to get the permit approval. The City representative said there was no record of such names/company working with them. So my husband **** up plans and worked with the city to get an approved permit and then had the contractor pay the fee since they withheld our money for the project. Contractor then added 14% company charge on top of the permit fee in the expense report without doing any work.4.Because of us working on the permit, the contractor admitted that he did not like we worked directly with the City. During a meeting with him in August after installation of the windows, we discussed expenses, and our concerns of the nine (9) single hung windows that he purchased and those windows did not match with the specification we stated on the plan. The contractor admitted that he does not look at the design plan that my husband provided. 5.In June, they tore out the roof, leaving the lower level ceiling exposed to the weather and outside elements. There were multiple rain storms and they did little to cover the opening using only an old tarp with tons of holes that allowed water to pour down from the ceiling where the main level dining, tv room and mudroom is located. The rain storm that happened on June 16th was the heaviest. Days before June 16th, I had warned the contractor of the weather forecast and expressed my concern of the rainstorm and having no roof. Contractor said he would have his crew in to get the roof done in time. Still no roof was built and after many exchanged text messages, he finally bought a tarp and temporarily covered the top which did not work. That night, right around 10 PM-11PM, my husband and I were in a panic catching the water with storage totes as large as ***** gallons. ************** filled rapidly and needed to be emptied multiple times. We have a brief video of it. After that night, I contacted the contractor and told him about the rain, showing my concern of the water damage visible in the existing rooms. He did not come inside to assess the condition of our rooms that had water damage and potential mold growing in the insulation. Said he would take care of it but did not tell us when and how he would fix the damage. *** texted the contractor numerous times asking how he would go about fixing the water damage and he never responded. I asked ****, his co-owner, the same question and thus far have received no response.6.I had someone from Maxx Restoration come and assess the water damage in early October. Maxx Restoration recommend removing all of the insulation that is currently sandwiched between the upstairs addition and the existing main floor ceiling of the tv room. He sent us a quote in the amount of $7,445.28 to do mold testing, cleaning up, and restoration. We want to file a claim against the contractor's insurance for the damage, but the contractor is not responding with the info we need to do so. The insurance is set to expire in January of 2024.7.We requested the contractor to provide us an expense report after they finished window installation. Thus far, the Contractor provided two reports and numbers showed up differently and inconsistently. In the latest report, we identified discrepancies in a couple of the receipts for cleaning up in which the job description said trim weeds and haul away brush. No such work had been performed on our property. Also, in some of the receipt, there were expenses on purchases tools, tarps and drinks. In a meeting in Sept 19th, Contractor agreed to make an adjustment. Another cost that raised concern was cost plus percentage in an amount of $3,295. We asked how they came up with this number as it did not add up with all of the numbers, he showed us. Contractor said I dont know. After that, we have requested the contractor numerous times to send us an update on the expense report with the adjustments and corrections and received no response.Account #/ Tracking/ Order -Upon signing the contract, the contractor verbally assured us that they are honest company with transparency, and that we would be able to access our money and that we would be able to see the incoming/outgoing transactions. In a meeting in August, we request to have access to our money and were told no. We were told that the money is in good hands and is in a single general account that serves multiple projects.Issue involving advertisement -We got the contractor name from a worker at True Value on Grand Ave. Side note: We have copies of receipts on materials. Many of them are from Mernards. We requested if we could use the receipts to get 11% rebate offering from Mernards. *** once said he would "honor" that. Then in another meeting we iterate the subject, ******************* said the rebate did not state in the contract and so no rebates for us. The expenses on sub contractors are unknown. We requested the contractor to provide and *** refused. Please help and advise us on how to navigate this situation. Not only the contractor has left us with less space to live, the condition of our backroom and dining room is causing my 5 year old son eczema to flare up every time he accidentally entered the area. I also have a one year old who like to roam around. With three kids ranging from 1 year to 7 yrs old, the water damage and potential mold growth within the wall the ceiling has been giving me anxiety. Since all of our savings are giving to the contractor, we have no money left to fix the damage. And the contractor is not responsive at all. Every time I asked about him, we were told he stayed home watched his grand children. The contractor registration certificate will be expired 12/28/2023 The contractor liability insurance will be expire in 1/12/2024 I have included our contract of work and the two expense reports that *** provided. I have copies of receipts. Please let me know if you need them too.I called BBB early October and talked to **** ext 307. I was advise to file a complaint.