Business ProfileforInnov8 Home Solutions

Emailed Innov8 on July 26th to get a quote for gutters on our house and garage as well as gutter guard. We selected Innov8 because their price was the most reasonable for us given the scope of work. You can see in the email chains that I am clear where I want downspouts to be placed, this is where the downspouts were before we removed them for house painting. I communicated an upcoming vacation to Innov8 and paid a down payment. They came while we were out of town and installed the gutters without regard to our requests where the downspouts were placed. They also did not do the garage. I met with them following the vacation and explained why we wanted it done the way we requested as we were installing rain gardens. Innov8 indicated they would make modifications after receiving a final payment and when garage had fascia installed. I had the fascia installed and painted. At this point Innov8 asked for additional money to do the garage as they had not included the garage in the original quote. My quote request was to include the garage and I made the decision to go with Innov8 over my preferred company solely based on the cost difference. With this additional cost Innov8 was the same as my preferred contractor. At this point we do not want them to do our garage, we are not interested in paying them anything additional, but we do want the downspouts redirected to the north side of the house as our rain garden installation was done to accommodate all the rain from the top of the house and downspouts on the south of the house direct towards our garage which has resulted in a 40k repair needed to our garage last year. The desire to redirect the downspouts has been clearly communicated via three emails which have been ignored by Innov8.Resolution desired--redirect the down spouts on the top part of our home to the north (street side) part of the roof below so they feed the rain gardens.