Business ProfileforRamada Tropics Resort and Conference Center

Terrible, I will not ever return to this disgusting facility again! We checked in, staff not helpful, didnt tell us about the breakfast or the need to get new wristbands each day. No phone in our room to call front desk. I had to go and ask for towels, treated as if it was inconvenient to help me. Our bed sheets were uncomfortable as they had been torn & sewn. The bathroom pocket door had lock missing & in desperate need of oiling. The toilet lid needs to be secure as its just hanging on. The hotel policy for room cleaning is they clean on the third day of your stay, unless you request it before. I went to the front desk the night of our first day & requested our room to be cleaned on the second day. The man at the counter said he would let them know. We left the next morning by 7:15 & returned around 4:30 in the afternoon. I thought wed been gone long enough to have come back & our room wouldve been cleaned, but it wasnt. So, I returned to the front counter and asked about my room not being cleaned. Again, the man didnt seem to care. Not a single sorry or well get it taken care of. Then I told him to just give me fresh towels. Carpets are all stained, **************** need paint. The only descent thing is the pool area, except the hot tub is broke.