Business ProfileforAccordia Life and Annuity Company

Purchased life insurance through a different company in 2005, the policy has since been transferred to this company. I have been attempting since March 25 of this year to surrender the policy. I have been given an incorrect address for mailing the surrender request, the address that is printed on ALL of the correspondence from this company is ************. I have been told that address is incorrect but even mailed received from them May 15, reflects the "incorrect" address. I have received a ridiculous amount mail, they have sent and re-sent the identical surrender request paperwork approximately 9 times, address change paperwork approximately 5 times even through I had completed said paperwork. In fear that my policy would be cancelled, I did mail a payment which they tried to claim they did not receive even through I have copy of cancelled check that they processed April 24. As of May 17, I still have not received payment for policy surrender and was told today that "cost basis needed to be calculated" I fear this company is attempting to have the policy lapse so as not to have to pay the cash surrender and each time I call there is no resolution except that turn around time is 7 business days. I was told today that this would be escalated and that I should see results in 3-5 business days. As this has been ongoing since March 25, I am not feeling a great deal of confidence.