ComplaintsforSubiSpeed
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Complaint Details
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Initial Complaint
05/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
They advertise a clutch kit for a 2013 Scion FRS and similar models as being in stock and shipping the same day, if ordered before 3pm--however, that's not true. I ordered a kit and three days after I ordered it still hadn't arrived, so I called customer service and they said it ships from the manufacturer. They said on the phone that the "in stock" shows that it's available through the manufacturer, but they don't advertise that and it seems like it's actually through them and ships the same day. It's now almost a week later and I still don't have the part that I bought.Business response
05/14/2024
I do apologize that the order was not fulfilled in the specified time. We have been in contact with the customer and issued a refund for the shipping paid. Since the refund, the item has been delivered to the customer. I have included screen shots of the tracking and the refund issued to the customer.Customer response
05/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
09/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
*******.com, owned by subispeed, promises a 110% price match. When presented with the competitors price, they walk this promise back. This is false advisement and they need to take this off their website as it is misleading.Initial Complaint
11/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 9/25 I ordered two sets of brake pads (rear and front) from FTSpeed. The rear pair shipped quickly but the front said expected to ship 10/12. On 10/14 I emailed support and asked if they had shipped yet, as the expected ship date was no longer on the item page. I got a reply the same day saying they planned on getting the shipment within three weeks. On 11/3 I emailed again and asked if they had gotten the shipment as this order was to replace worn pads and I wasn't enjoying driving on work pads. I never got a response so on 11/9 I submitted a new ticket asking to cancel the remaining order and asked for a refund, as I didn't want mismatched pads. The front pads got refunded but the rear ones got denied a refund due to it being out of the 30 day window. I get that the window is a thing, but I would have returned them sooner had I known the expected ship date was so far off. The pads are still in their original wrapping unopened, and I offered to even pay for the shipping back.Business response
11/14/2022
Sorry for the misunderstanding. ***** will be in contact with you shortly. I have notified him to accept the return and we'll get you refunded as soon as we get that back.Initial Complaint
07/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
will not help me on a pair of $600 lights i bought for my car that do not work bought them over the winter put them on in may and in july i found out they do not work right and they say they can not help me ???????Initial Complaint
04/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a set of taillights from Subispeed/JB Autosports and in less than a week the passenger side taillight had a major water leak. The inside of the light had standing water as well as condensation throughout the entire light. I have shown photos of the light to the company and they insist that it was an "installation issue" when the light was properly installed. They are refusing to take the product back and issue a refund. They are argumentative and doing nothing to rectify the situation. I have provided them with photo evidence of the water and moisture in the taillight and was told that it was still an installation issue when clearly it was not. I will be contacting my credit card company so that they will take action against this since JB Autosports will not rectify it. I would advise anyone against using them for any aftermarket products. They are overpriced, poorly made and don't stand by their own product and make it impossible to get a refund or even a replacement.Business response
04/14/2022
**** purchased Spec D taillights that are not our product. We have to adhere to their warranty guidelines which **** was unwilling to provide video evidence of the issue as requested. Without that we are unable to move forward with the claim to get these replaced by Spec ** Our representative ***** was following the workflow provided when we run into condensation issues. In most cases, the taillights go under an acclimation period in the first few weeks and the condensation goes away. We have to provide documentation of the issue continuing or worsening which we haven't been provided. **** has been reluctant to provide additional information that was requested.Customer response
04/14/2022
Complaint: 17024322
I am rejecting this response because:I provided photos and a video showing water inside the lens. This email with photos and video evidence was sent on April 12 at 6:58pm PST with several pictures and a video. The seller is not taking responsibility and now not telling the truth about emails that were sent and received, even with a response from them after seeing the photos/video. They even admitted in an email sent on April 11 at 10:25 am MDT that the gasket could have been faulty "...the gasket may not have been tight enough, or there might have been a a tear in the gasket, or it shifted being loose"
The product was defective, There was too much condensation and standing liquid in the lens to claim climate shift. This was a major water leak into the lens with no indication of where it could have come from. On top of the leak, the build quality was terrible. Rough edges and they did not line up evenly either. I know the seller does not manufacture the Sped D lights, but they should take responsibility for defective parts. I was not even offered a replacement. They are not willing to resolve this issue in any manner. I was told to reinstall the light and use a blow drier... not something you would anticipate from a product being sold for nearly 700 dollars.
Sincerely,
*****************************Initial Complaint
03/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 3/1/22 I ordered three items from Subispeed for a total cost of $1,673.36. They charged my account on 3/2/22. All three items were in stock at the time the transaction took place. They claim to process and ship 2-3 days after purchase. 5 days after purchasing I emailed them asking why it is taking so long, they responded a couple of days later stating it would be processed that week and I would receive an email confirmation that week. After that week had passed I emailed them again (this was five days ago) and they haven't responded. At this point it has been 16 days since I placed my order. They didn't respond to my last email and I feel that they have taken my money and have no intention of shipping the product I purchased from them.Business response
04/11/2022
From what the customer is stating we have no intention in taking the customer money without shipping the item to them there seems to have been a issue in the system where it did not rate the order for shipping that issue caused the customer to not to receive the order when they were supposed to. I was not aware of that issue since i am still new and still learning the system.Business response
04/22/2022
Please reopen. This order has already shipped and been delivered.
Initial Complaint
01/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 1/1/22 I placed an order with Subispeed for an armrest for my vehicle. The total for the item plus tax and shipping was $122.88.JB Autosport charged my debit card 11 times for the purchase, equaling a total deduction from my checking account of $1,351.68. I only submitted the order once, however the company charged me for 11 separate transactions.The single order number that I was provided is 750861.I reached out to their customer support and received once response that was not helpful. They will not return any more of my emails and their automated phone system will not take my calls. I have not received any word on when or if my funds will be returned.
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Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.