Business ProfileforThe Des Moines Register

On August 23, 2023, my 92 yr old father had me, his daughter, cancel his subscription to the Des Moines Register. He was experiencing an eye disease that was causing him to lose his eyesight, thus no longer able to read the paper.I have been told that the original person who took his cancellation pushed the wrong button that stated he did not want a refund. He is owed $199.11. I let time lapse because I was busy with his eyesight and other health issues. On January 10th, I finally called and had the refund request implemented. I have called six times since then and my dad has still not received his refund. I continue to be told by people who answer the phone that they are sorry, and a supervisor will either talk to me or call me back. The supervisor either says the same thing or does not call back. On May 8th, I was told that a check would be in my dads mailbox on May 17, guaranteed. This did not happen. My dad is now 93, and in a *********** and could pass before he ever is issued this refund. The Registers only response is that there have been problems with the processing, but they do not say what or when the problems will be resolved. It has been since January 10 that I have been told a check would be sent in 10 to ******************************************************************************************************************************** getting this refund for my father.