Business ProfileforDes Moines Area Regional Transit Authority

3 responses from **************** all said all I needed was my I.D. to get half-fare card renewed. When I went to DART on Mon**** I was told this wasn't accurate. To**** I went back with original Section 8 voucher, was told all that's acceptable is recertification decision letter- although when I tried to apply last year I took decision letter & was told only voucher was acceptable! Additionally, the girl was unnecessarily rude and dismissive. She also said the "grace ******* is "through July," but sign at **************** said current cards are valid through fall 2022. Each time, I took in what I'd been told was what I needed; each time required taking time off from work in the middle of a work **** ***** fare that I couldn't afford. **************** should get their facts straight- and treat customers better. I've been using DART since I moved to Des Moines in ****, & if this isn't resolved I'll have no transportation til I reach 65 in late September. I don't have time or bus fare to go to DHS or ************** but it wouldn't matter because whatever I take in I'm told it's not what they want. Note: do not contact me by phone- any contact can go to my email address.