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Complaint Details
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Initial Complaint
02/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle on January 4th 2022 in good faith that the car lot would not do me wrong. My vehicle prior was stolen. And was in need. I contacted them the next day January 5th because the car had major issues and I have a service contract. Its been to two different shops. The part is discontinued so it has not been fixed and cant be fixed. I contact the Chrysler dealership and they wont touch the car because the part is discontinued. No longer make it so the vehicle cant be fixed. Ive sent emails, voicemails, text messages, and they will not respond. The car is of no use. Its a major safety hazard. The car stalls in the middle of intersection Ive almost been hit numerous times and the car dealership is aware that the car part is discontinued. They will not respond nor help me. I have a warranty and have talked to them they said since the car cant be fixed I need to return it. I cannot have a voluntary return. Thats a hit on my credit. I need help.Business response
02/25/2022
Since the purchase of the vehicle, we have been in contact with the customer regarding her mechanical issues. The customer did purchase a service contract (warranty) and the repairs were to be covered. The vehicle was sent to ***********, due to our shop being booked out a few weeks. The customer dropped the vehicle off and was told the part was on back order, the customer picked up the vehicle before the repairs were completed. We spoke with the customer regarding trading the vehicle in and her employment circumstances had changed since the purchase of the vehicle in January so we were unable to get her financed on another vehicle.Customer response
04/25/2022
Complaint: 16757827
I am rejecting this response because:I did not receive email until now. I have supporting documents that state that the part was not on back order! The PART I NEED for my car CHRYSLER no longer makes.
I had to get my vehicle from the shop before it could go in due to the fact of the loaner car breaking down as well from the car lot. The car part was never on back order because *********** didnt get to look at it. Point is they sold me a lemon for an important part that safely transports my children. I want something more done about this. The statement the car lot made was highly incorrect.
Sincerely,
***********************************
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Contact Information
4611 SW 9th St
Des Moines, IA 50315-3913
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.