Business ProfileforReset Des Moines

************ was super responsive in my initial consultation. I bought a package for decompression to address lower back pain. After 4-6 regular visits following his recommended routine appointments, supplements and exercises at home, I wasn't feeling relief and he took a few minutes to show me some alternate exercises to try at home and was very friendly. A week later, I woke up and could not stand upright because of back pain. I called his office and asked him to please call me back to problem solve what I could do to get some relief from the pain. It was worse than ever. He didn't call. The pain worsened. I called and left messages with his admin (*****) every single day asking for help to figure out what I could do to alleviate the pain. I never heard from him. My PCP asked me to stop the decompression appointments while we figured out a cause of the pain. I called ************ to talk through that, to ask for his input since he had been treating me. Again, I spoke to ***** and she said she would ask him to call me. He never did. After four weeks of calling nearly every day and leaving messages for ************, I asked if I could have a refund for the treatments I had left in the package since it was ineffective. ***** said I would have to speak to his wife who would call me. That never happened. I called every day for another two weeks. ***** was always polite and gracious. When I told her I was going to file a complaint with the BBB, she left a voicemail saying ************ called me and got a Google assistant and couldn't leave a message. I called again and explained that I was moving in a week and wanted to resolve the issue of a refund or talk about an alternative plan before moving but I never heard back from ************. The attention to detail I got when he was making his sales pitch was gone and once he was paid, even though I was still in pain, he was not interested in making good on his promise to help alleviate and possible eliminate my back pain.