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          Find a Location

          Flexsteel Industries Inc has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileFlexsteel Industries Inc

            Furniture Manufacturers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            385 Bell St

            Dubuque, IA 52001-7004

            Visit Website
            (563) 556-7730

            Customer Reviews

            1.26/5

            Average of 43 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            25 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Flexsteel Industries Inc has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              385 Bell St, Dubuque, IA 52001-7004
              BBB File Opened:
              10/10/1985
              Years in Business:
              40
              Business Started:
              1/1/1984
              Type of Entity:
              Sole Proprietorship
              Business Management
              • Pam Krieg, Customer Service Supervisor
              • Tim Newlin, Manager
              • Timothy Hall, CFO
              • Karel Czanderna, CEO
              • Barb Murphy, Director of Marketing & Communications
              Contact Information

              Principal

              • Pam Krieg, Customer Service Supervisor

              Customer Contact

              • Pam Krieg, Customer Service Supervisor
              Additional Contact Information

              Fax Numbers

              • (563) 556-8345
                Primary Fax
              • (800) 782-7396
                Other Fax
              Read More Business Details and See Alerts

              Customer Complaints

              25 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/06/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              Ordered Flexsteel sofa in early 2021. It was delivered broken in November 2021. ******* spent many months in **************************************************************************************************** home. The sofa is still broken. Now ******* claims to be waiting for parts from Flexsteel but that has been more than 3 months. I contacted Flexsteel directly for a repair service. Flexsteel said sofa is under warranty but there isnt any repair service located within the ***************** area. I have paid for a defective product. Neither store nor Flexsteel will accept responsibility and repair.
              Read More
              Read 24 More Complaints

              Customer Reviews

              43 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brian C

              07/26/2024

              Flexsteele refuses to reimburse us for a service charge we incurred because they sent 2 incorrect parts to us for a furniture repair. They said their company is incapable of sending us a check or any forms of reimbursement even though it was their error we incurred the fee. Do not buy anything from them, their customer service is miserable

              Flexsteel Industries Inc Response

              07/29/2024

              Hello,

              We do apologize that the wrong parts were sent. This customer's retail store was closed. He reached out to a different retail store for help. The services charges were charged by that store.  We do not have control over what the store charges for a service call.  The customer will have to speak with the store since they are the ones who charged him for service.  We are not able to send any type of reimbursement/payment for the service fee charged to this customer as we do not pay customers directly.  

               

              Read 42 More Customer Reviews

              Local BBB

              BBB serving Greater Iowa, Quad Cities, and Siouxland Region

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