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ComplaintsforHoliday Inn Express
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Complaint Details
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Initial Complaint
09/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I checked in on Monday, September 19, 2023. I was assigned room 220, and there was black mold around the bathtub. I left for dinner with colleagues and called IHG, asking to be refunded and have my reservation canceled. They said that the manager on site would need to refund me. However, management said that they would move my room and cancel my September 19 and 20 bookings. I was moved to Room 311. Again, there was some black mold in the bathroom area. Then I noticed that where the ceiling and wall met, it was cracking and falling apart. I tried to stay and last one night, but I did not feel comfortable. So I left around 11:00 p.m. I do not feel that I should have to pay for this stay as both room options were not healthy. I just want my money to be refunded.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.