5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Peggy B
1 star02/16/2024
In 2014, *********************** published an all-inclusive cultural, art history, art education, and art criticism book written by the (two) authors. We have faithfully followed purchases made by at least 8 institutions and others (Below the Surface: Ethnic Echoes in ******** Modern and Contemporary Art). Other individual and HBCU colleges have used the book, which has circulated in this country and on other continents. *********************** never asked us for an account to deposit royalties, Since 2014 we have not received a *****.
Kendall Hunt Publishing Company Response
02/26/2024
Per the contract, royalties are not owed until the first print run sells out, which has not happened.Review from Avery V
1 star02/04/2024
I placed an order and within 20 minutes I emailed asking to return because I realized it was not the right book. They said it was too late, shipped it anyways, and I had to pay $15 to ship it back. Horrible customer service.Kendall Hunt Publishing Company Response
02/14/2024
We do have a protocol in place when a customer places an order we can cancel the order before it drops to shipping. However, if the order drops to shipping before we get the call, we are not able to stop the order from shipping. This is an efficient process that gets the customer the product as quickly as possible. We are sorry for the inconvenience this customer experienced.Review from Beverly L
1 star01/09/2024
The reviews for this publishing company, Kendall ****, truly is not misleading. Their customer service is deplorable. I have had an issue with an online purchase to which they refused to solve but rather keep the money. They don't have any communication skills experience to value the customer but rather they will take the route to attack you and behave like cowboys. The charge was a fraud and they should be solving it.Kendall Hunt Publishing Company Response
02/02/2024
We have tried to connect with this customer using the email address provided but she hasn't responded and her information does not exist in our system.Review from Dominic D
1 star02/13/2023
Horrible customer service. I made a purchase for a website access code, and was immediately charged for it, although I never received the access code that I paid for. I reached out to their customer support via email, and never received a response. I purchased the access code again after using a 14-day free trial, and was finally able to receive the code that I needed. After two weeks of not hearing back from customer support, I sent a follow-up email regarding the situation. After an additional two weeks pass with no reply, I disputed the original charge with my bank. Shortly after, I received an email from KH stating that my website access was terminated due to my dispute. This is now my third time being charged for one single access code, and I am not very happy.Review from Joshua H
1 star02/08/2023
I have never had a worse customer service experience when working with an ebook distributor. Kendall Hunt bought out Cirrus recently, which we used in two programs at our school. As part of that, they changed how content integrated in our learning management system. This change broke everything, we have received very little help in fixing it, and will usually go weeks without responses to our questions/requests even with multiple promptings in the interim.Kendall Hunt Publishing Company Response
02/22/2023
Kendall Hunt acquired Paradigm Education Solutions excited about the quality of the content and long-standing history of serving customers in the post-secondary, workforce, and corrections markets. Our commitment to continue to serve our customers in these markets has not waivered. To ensure we can continue to provide the best content, in the most secure and stable environment, our team worked tirelessly to enhance the platform and recently released Cirrus 2.0. Our purpose in moving to Cirrus 2.0 is to deliver an advanced platform offering more security, faster load times, and browser flexibility. However, we recognize that some of our customers have not experienced a smooth transition. During this period, our organization was impacted by a network outage that impacted our response time to customers. Paradigm Education Solutions and the entire Kendall Hunt family of companies are committed to providing the best possible learner and educator experience in helping students achieve the skills, knowledge, and confidence to find success in their selected career paths. For Paradigm customers who have questions, please email [email protected].
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