ComplaintsforTruck Center Companies
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Complaint Details
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Initial Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have purchased a semi truck on january 3rd 2024 from truck center companies in altoona ia 2021 Freightliner PT126SLP ***************** Value: $ ********* Lien Holder:Daimler Truck ********* Services USA, LLC ******************************************************* I went to pickup the truck in salina ks Upon driving it home i noticed alot of shaking and vibrations and truck was wandering On the road Called *********************** at truck center companies in ******* who is the sales person i dealt with he said to keep him posted I did alignment on vehicle and the situation just keeps getter worse I finally gave in and had ***** from md alignment look whole truck over and found that truck has been in accident and has frame damage After that i took it to ***** at collision solutions in ********** and he had his frame tech inpsect whole truck and found passenger side frame rail is 3/8 of an inch moved forward from a collision on driver side front end He found evidence of collision hood has been painted paint is darker on hood then rest of truck Driver side fog lamp does not match passenger and the lower bumper and grill inserts do not match original I have tried contacting ****** but once i mentioned what problem is he has ignored all my cals and emails ever since I contacted the loan department and they have been ignoring me as well The quote for repair starts at 3500$ up to 25000$ depending on how bad it gets when frame shop gets into repair I was advised to not drive this truck as it is a hazard and not safe because truck is fighting the road and dog tracking frame crossmembers could come loose suspension pieces could brake drive line is off set could fall off all these problems could cause a serious wreck I am just trying to get this resolved and they would not work with me in any way nor do they respond to meBusiness response
04/29/2024
Our lines of communication have been very open with this customer, and we have talked with him many times. He had driven this unit back from ****** Kansas without any complaints to our salesman a side from a cracked windshield which we took care of. We informed the customer to bring the unit to our shop multiple times because the unit has warranty remaining on it. He did not bring it to us he instead took it to two different shops in the area. Truck Center Companies does not have any knowledge that this unit was ever in a wreck. We believe we have gone above and beyond to help and communicate with this customer. Thank you
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.