ComplaintsforAmericInn by Wyndham Fairfield
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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I stayed at this motel 6/29/2023 and 7/04 - 7/05/2023. Points were used to pay for the stays but the motel also charged my **** for these nights. Over 20 phone calls to the motel and customer service were made along with several emails to the customer service. Each time I reached out to the motel and customer service I was promised a return call to resolve this issue. No return calls were ever made by either. We disputed the charges with our credit card company and the charges were finally credited to our account. There are also inaccurate point credits and charges. With all the frustrations with them ignoring my calls and emails I'm not going to put myself through this again with them. My main goal is to bring this awareness to you and others as I feel they attempted to take money from me, but I caught them and pursued redemption. People trustingly give them their credit card information when checking in. I'm sure this happens to others, but they may not catch it. Had the customer service or motel rectified the situation on the first call I wouldn't feel the way I do now. The customer service offered us **** points for our time and frustrations. My wife and I have spent over 30 hours on this issue. This offer is not acceptable. That would be the equivalent of thirty cents an hour of our time.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.