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Complaint Details
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Initial Complaint
02/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a generational patron to this business so this complaint does not come lightly. Took my vehicle in to have a rack and pinion fixed. This was fixed however they admitted they had my vehicle up in the wrong lift - left it up in air over night knowing it could damage. They admitted this. The tech ****** did. Next day he said when lowers vehicle it caused the drivers front strut to stick. Was wanting to drive it over a curb or something like that adding but could not due to snow covered curbs. Replaced with a used strut. Problem not fixed after ship told me it was. I wanted remedy since was not problem I came in for. The owner ******************* was only offering ****** off of new struts, even after admitting their fault. Took to another auto place today. Was told used strut Pingels replaced was faulty- damaged already. I called Pingels asked for paperwork from replaced/used strut. ****** said he didnt document it but could forge something Ill write something up and put it on the original receipt to where I said he should have documented on the original receipt /work order. He reiterated that he didnt saying he didnt think about it. During this conversation today ****** knew I was at another auto shop yet still no offer to a resolution besides forging paperwork or an apology.Business response
04/21/2022
I'm truly sorry you had a bad experience with us, our number one goal is customer satisfaction, and we strive daily to make sure these expectations are met.
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Contact Information
1903 1st Ave N
Fort Dodge, IA 50501-6741
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.