Business ProfileforRoto Rooter Sewer & Drain Service

I called Roto-Rooter on 9/1/23 because my toilet was leaking water on the floor after it was flushed. The company operator said she would send someone. And a couple hours later a gentleman arrived and turned off the water to the toilet and lifted the toilet away from thr floor. Then he noted that the piece which bolts the toilet to the floor was broken. He said he was not licensed to repair that. He was going to request that his company send a plumber. That would be sometime next week. Then he asked for $181.90 for his service. There was no trip fee charged. And nothing that he did would be credited towards the payment that ******************* would also charge from the company next week. (************ would have a $140 trip fee plus service charge.)My problem with this is that I was under the impression Roto rooter was sending a plumber to fix my toilet. They sent the wrong person. So now I am supposed to pay $181 extra dollars for their mistake. Also, I have never encountered a plumbing company, which does not credit the first amount of work towards the second round if it has to be broken into stages.I called two other plumbing companies after this and told Roto Rooter not to send another plumber to complete the work next week. *************************************** said they would send someone out to give an estimate, and then if we want to proceed with the work, the trip charge will be credited towards the amount to immediately fix it. So ****** described one presumably, reasonable amount in a timely manner (they said probably this evening), instead of two questionably inflated bills spread out over about a week with a unusable bathroom they are holding hostage inbetween. I feel like Roto Rooter exhorted $181.90 and wasted my time until the other plumbers are about to close for the day.