45 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Maria H
1 star06/17/2024
The most unreliable service I've ever had. The network failure is frequent and unreliable. They have customer service center located in *****. The representatives are either incompetent or scammers. They would tell you the wrong information and get you transferred around. It's also very difficult to understand or communicate with them verbally.Review from George W
1 star06/13/2024
0 stars know customer service luring about availability of plans. I moved. To Q link the respond to you! Entouch should be investigated for fraud. Im filling a complaint NOW!Review from Donald S
1 star02/14/2024
I took money from me for a top up and literally within seconds of the payment cancelled my account, I received multiple viruses on my phone from their network.. theirs hardly ever customer service.. ther lifeline is a scam, In ** the lifeline program is unlimited but they did give unlimited like pa is suppose to get, false advertisement, and they scammed me outta literally 4$ so patheticReview from Andy K
1 star01/02/2024
The worst. They don't deserve not even 1 star. I order a "new" phone. The SIM cards didn't work. The phone didn't stay on WIFI and apps kept saying not responding. They had to send me another card and I couldn't keep my number geez. I get cut off in the middle of my conservation. Find out I ran out of mins. I thought I had unlimited. Ohh I can't sent or received mms images to top it off. Also I have a hard time opening up things online. CS is no help.Review from MORGAN P
1 star10/09/2023
INTERNET ON THE ***** DOESNT WORK MOST OF THE **** ALWAYS SAYS NO CONNECTION,,CUSTOMER SERVICE WAS EASY AND QUICK TO GET A HOLD OF BUT ****** LITTLE HELP,,EXCEPT CALL FROM ANOTHER ***** ,,ILL BE SWITCHING SOONReview from roland g
1 star08/29/2023
It was my first time to get a free lifeline phone from any company. When I received my phone, the box was unsealed, and the *** card was missing in the card it was supposed to be attached with. The *** card was neither installed on the phone so the new phone did not have mobile phone service or cannot connect to the mobile network. I called customer service and was informed that my service was actually cancelled??? The guy told me instead of activating my account to just apply with another service provider. Tell me how this makes sense? I now tend to believe this company is just getting people's information and may be scamming the govt. Have applied with another service provider and see what happens.
Entouch Wireless Response
09/27/2023
Hi ******,
We sincerely apologize for any trouble or confusion. Our goal is always to provide a good customer experience. We'd like to discuss this matter in more detail with you. Please reach out to ************************************ and we will be happy to assist further.
Review from Vladimir D
1 star08/23/2023
Yesterday afternoon I was walking along the bay and received a message, "Oops! Your Mississippi mobile ID was crashed" and blocked". I can not send e-mail now. This is unbelievable!Entouch Wireless Response
09/27/2023
Hi ********,
We sincerely apologize for any trouble or confusion. If you are experiencing technical issues with your device please feel free to call our repair center at ************ option 2, and we'll be happy to assist.
Review from anne f
1 star05/24/2023
Been trying to port in my old phone number over 5 months and told everytime there was an error,, no response, to be patient, they will contact me, bla bla bla. Liers. Free phone is problematic. I guess you get what you pay for!Review from Derrick K
1 star05/22/2023
Entouch wireless is a scam. I couldn't understand customer service. I was trying to get the tracking number just to be told I had to wait 10 days. When I told him that this seemed like a scam I was hung up on. SCAM SCAM SCAM!!!!!!Review from Diana R
1 star04/19/2023
Entouch wireless is the worst service ever the phone only works when it wants to and then after the company renews your minutes they just disappear. Also when I had this service it was under another person name and it was a defective phone because everytime I charged it would get hot. Eventually it got disconnected and now I have a better phone.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.