Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a residential solar system for my house on September of 2022. It was installed in October by ****** Electric. Everything worked good until May 1st 2024. My system quit communicating with my phone app from SolarEdge. I have contacted ********* and their chat told me to contact the supplier. I contacted ****** Electric by text, email, and phone. Nothing happens; they rarely call back or do any form of contact. I call the number for SolQ and get a voicemail. I leave a message and they do not respond. I also left a chat/text and they dont respond. Are they even in bed anymore. My system is under warranty, but get no help. I cant monitor my system.Business response
08/08/2024
Hi *******, I apologize for the lack of response. Our phone number changed since your installation was completed to **************. I will personally give you a call today to help get this fixed.Customer response
08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
5281 Oakcrest Hill Rd SE Ste 9
Hills, IA 52235-7790
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.