ComplaintsforDeYarman Ford Indianola

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was told a bunch of items were going to be fixed on my vehicle under the warranty, now they are refusing to fix any of it. I previously went in to look at getting another vehicle and they ran my credit under a hard inquiry before I even sat down or approved it under their financing. I didnt even have a vehicle in mind yet. Now my warranty is about up and they arent doing anything that seems fishy to me.

  

  Business response

  05/28/2024

  Attn ****************, 

  We apologize for the service inconvenience and the credit pull issues you had while dealing with our store in *********. We are looking into why your credit was inquired on because we take customer's private information very seriously. As far as your service warranty concerns, we are willing to work with you to cover some of the issues as long as we can all move forward in a positive direction without any negative backlash against our organization. Please call me- **** DeYarman- at ************ to discuss further or email me at ***********************************. 

  Thanks, 

  ****

• Initial Complaint

  12/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business has taken it upon themselves to send me promotional spam through text messages.I have not consented to this company storing my information and using it for promotional advertisements.This company will cease and desist contacting me for promotional advertisements.

  

  Business response

  12/13/2022

  **************, 

  We are very sorry to hear you have been receiving these types of messages from our business; however, after an extensive search of our customer database, we do not see any of the contact information you provided us. Is there an alternative number that you have been receiving these message at? Can you furnish us with some examples of these messages so we can determine their source and stop them immediately? We are here to help and want to help fix this- can you email them to *******************************? 

  Thanks

  Customer response

  12/14/2022

   
  Complaint: 18560343
  
  I am rejecting this response because:

   

  I was left a voicemail told that I would be emailed for easier communication of providing proof of text messages i have been recieving. No email was ever placed in order to do so. I now finally have the businesses email and will provide screenshots of the messages.

  Will wait for business response on the matter after that

  
  
  Sincerely,
  
  *******************

  

  Business response

  12/15/2022

  ********, 

  Emailed you as of now- ******************************* is my email. Please provide copies of the correspondence you are referencing in your complaint and we will get the sources tracked down for you and do as much as we can to cease those immediately. 

  Sorry for inconvenience- appreciate your help in resolving this matter. 

  Customer response

  12/15/2022

   
  Complaint: 18560343
  
  I am rejecting this response because:

  *****

  I have provided the screenshots as requested.

  Also, stating that i am name calling and being unprofessional is uncalled for as I have never once stated anything in that manner towards you or your employees.

  I have never been to this dealership location, but after stating that i am name calling and acting unprofessional, I never will be doing any business with this location in the future.

  Going forward, all of my personal information that you have on file will be purged from your system and i will no longer be contacted.

  *****

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This business has only been here since 2021. They took over the old one, which was ****************** We bought our 2012 Escape with Shottenkirks and got free Tire Rotations. We did those fine until Deyarmans took over. We went in to have them rotated and they said we needed to buy new tires because our others were too old and would be damaged if they tried to rotate them. We had a second opinion at the **** Garage in our town, which said the tires were fine and fine to rotate. This is just the beginning of my wife and I's feelings that this new Dealership were ********! We really said we wouldn't deal with them again, but we messed up and did. :( because this Salesman ******* kept calling us on the phone saying they would like us to come in and trade in our vehicle. He kept sweetening the offer. Finally, saying he would pay off our remaining loan and put us in a newer car with less miles and with an "affordable" monthly payment. Soon as we got there the Salesman asked us how many Miles on one we wanted. We told him about *******'s offer. We said about 50K or less. He says got one for us with over 70K. The Tires the rubber was shredded on but polished on the outside. I was like, hmm, these tires are bad. We ended up making a deal because they kept pressuring us. We couldn't even leave the room without signing a paper. We had deep regret and told them we wanted out. We had the new car one night and drove it back the next day to them. They tried to keep us from getting our old car back, even lowered the price $10K off the $27K Orig. price. We said no. I ripped up the paper. We talked to our Bank in Chariton and they said "Oh, Deyarmans asked if they could work with us and our management said we had to say no because they are overcharging people $6K on every sale. We won't do that to people." Another sign they were SHYSTERS! They finally agreed to send us our old 2012 back and we got it back Damaged! ************* and bent wheel from Trailer. No response back yet.

  

  Business response

  09/01/2022

  Customer entered into a voluntary agreement 100% on their own accord after hours of negotiation and many discounts offered prior to customer every agreeing to any finalization of a transaction. Once transaction was finalized, customers were very happy and left with a much needed upgraded vehicle. The next morning the customer called irate and seems emotionally/mentally unstable. We offered to further discount a few items that is well above and beyond our normal course of business in order to help the customer afford the much needed newer vehicle, to which the customer declined. Even though the customer entered into a binding agreement the day before 100% on their own volition, after the customer expressed rescinding the deal was the only possible outcome for their satisfaction, we agreed and asked them to visit our showroom to return the vehicle and unwind the deal (even though legally we were not obligated to do this). When the customers showed up to our dealership- the wife was very cooperative and understanding that we were going above and beyond the course of business to ensure their satisfaction. The husband on the other hand became incredibly confrontational yelling/screaming at employees, physically ripping papers and throwing them at our employees, and actually became physically confrontational with our managing partner and verbally harassed him saying things about his "daddy" (******************************* the owner) in very derogatory ways. He approached our managing partner **** in an attempt to become physically aggressive (this is after we agreed to rescind the deal and return them their vehicle.) **** returned inside our dealership (the customer was outside) and we increased our presence of several employees and the customer then appeared to calm down- we had contemplated calling the police because the male customer's behavior definitely gave rise to a criminal complaint; however, we did not have any interest in getting a customer arrested- however correct that could have been. At the time the customer returned the vehicle they had purchased from the previous day, their trade in was unavailable (it was offsite at the time due to the prior day's transaction being finalized) so we provided the customer a ride home to Chartion and then also returned their vehicle to them later at their home. We received the pictures of the damage the next day but were doing an internal investigation to determine the source as the condition of the vehicle was poor and the damage they accused us of doing could have been present before and given the nature of the male customer, he was not trustworthy. We have concluded our investigation and have determined the wheel and antenna were damaged by a 3rd party when the customer's trade was in transit to the auction. If the customer agrees to forgo any negative reviews online, we will offer a $200 check made out to the customer to cover the cost of a replacement wheel and antenna. Please advise. 

  Customer response

  09/07/2022

   
  Complaint: 17762245
  
  I am rejecting this response because: We wish to leave Negative Feedback instead. The Business would not take no for an answer. We were told to sit down and hold on when we tried to leave from the extra warranty salesman. We were there over half hour and was pushed into the deal. We told the original Salesman we wanted a car with 50K miles and he brought us out one with 70K with no good tires. The Financial guy told us we would take it home and get the tires changed later. I was reluctant but agreed. However, the Banks wouldn't loan on it cause it was so overpriced!  Another newer one they brought out with 70K miles and much obvious damage to it, including scratches above wheel, a broken mirror and a hood that wouldn't shut unless you slammed it. They offered to fix things as I seen them but I kept finding more and more wrong with it. They insisted I go ahead and take it home. I mean these guys are extremely pushy. They had my old car on a trailer to ***** within that first day when they said before they needed cars for their lot. That's where my car got damaged and they now offer me $200 to fix. I gotta pass. I think it's better to let the people in the Area know what they are dealing with at this new Dealership. It's my civic duty to report the way they are there and how much they charge with overpriced cars. I have over 700 credit score and my wife almost same and bank turned us down. Bad, bad. So much overpriced they said they would take $10K off the price next day if we just kept it. I refused thank goodness. I did not wanna be in debt 31K dollars for a 2017 **** Explorer with over 70K miles on it. It was gonna be 41K dollars! Check book on that.  
  
  Sincerely,
  
  *************************

  

  Business response

  09/07/2022

  We are sorry you feel like negative feedback is more valuable than repairing your vehicle. Given the circumstances and the additional cost of parts we reviewed, we would revise our offer to either offer the customer a $500 check towards repairing the issues or offer to order the customer a new wheel and antenna and perform the repairs at our location free of charge to the customer with the understanding that no negative feedback based on the customer experience. We are sorry the customer had issues; however, we fully refunded the customer and rescinded the customer's deal at their request- things we were not legally obligated to. Now we are offering to repair the vehicle at no charge to the customer or allow them to perform the repairs at the site of their choosing with our funds provided.

  Customer response

  09/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩