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ComplaintsforApartments at Iowa
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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My son and four other boys live at *******************************************. I pay the rent. They have had no air conditioning all summer and the windows are stuck shut. We have put in over ten on-line maintenance requests. Nobody has answered. We have called and left messages over 15 times. No body answers. We have called the emergency line. Nobody answers. We left messages there. Nobody responds. We would like the air conditioner and furnace fixed as well as other small repairs asap.Initial Complaint
06/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
As soon as I moved in, I reported various issues with the apartment.Some of these were not fixed for 6 months. When they were fixed, I was sent a **** for the charges, charging me $72 for the repairs. I asked for an explanation of the charges, but just received a contemptuous response stating the charges were 'correct' and offering no explanation. I was then ignored for weeks, despite repeated emails and even calling the agency. They've simply repeated that the explanations are correct - and ignored the fact that I've flagged up repairs that they have charged me for, that were reported as soon as I moved in.Ever since signing the contract, the customer service has been appalling. Emails are not read or responded to for ages, and they simply refuse to explain the charges.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.