ComplaintsforAudi Des Moines

• Initial Complaint

  09/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I traded in my 2019 *** for a 2014 ******** **** on 08/13/22 and my note on the 2019 *** has not been paid off yet. I am late on a payment for a car that I no longer own. I was a loan officer at one point and I did many consumer loans. This definitely was not the process.

  Business response

  09/09/2022

  Hello BBB - 

  Thank you for reaching out to us in regards to ************************************* Payoff - Our accounts indicate that the payoff for her trade has been posted as of 08/27//22 and posted as processed 08/31/222 (within the 20-day period we have to fulfill the loan). 

  I have reached-out to ******** to update her on he status of her loan - her voice mail mail was full - and i was not able to leave a message.

  Attached you will find a screen shot from our accounting department.

  I'll reach out to her again via phone or text to update her with the payoff.

  Feel free to reach out directly to me at ************** with any questions you may have.

  Best regards, 

  ********************* - General Sales Manager - Audi Des Moines 

• Initial Complaint

  05/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a vehicle from Audi of Des Moines at the end of April. Within a week there were issues with the Vehicle. We purchased an extended warranty and were still covered under the 60 day warranty. We were told by the dealership that there were service bulletins For our vehicle. We were also told they would be fixed free of charge. After We dropped our vehicle for a day we are told theres nothing wrong with it. Within the same day we are now being told there are fixes that are not going to be covered and we have to take it to a different dealership.

  Business response

  06/03/2022

  We have been working with ************************ in regards to the Issues on his *** and working on repairing them under our 60day/3K warranty. We also provided the customer with a Mini-Van as a loaner while the inspection and repairs are taking place at no cost.

  After further inspection our shop determined that the issue was manufacturer-related (campaign or recall). At that point we informed the customer, let him know that his *** ****** Odyssey) would have to go to the Manufacturer's Shop. We se up an appointment with our partner dealership Lithia ************** and took the car there. Perhaps, that's why the customer might think that the car is getting repaired somewhere else or that we are not assisting. Where, in fact, we are handling the whole issue (a glitch on his infotainment system).

  ************** is working on getting the parts to remedy this situation. I contacted *********************** and updated him with status.

  As soon as the car updates and campaign/recall is completed, we will pick the car ** in **** and set a time for Mr. ****************** pick up his car her at our dealership, were is most convenient for him.

  Please feel free to call me or email me at your convenience with any questions you may have. We are here to help.

  Best regards,

  ********************* - Audi Des Moines 

  Customer response

  06/05/2022

   
  Complaint: 17254541
  
  I am rejecting this response because:

  For the most part the response is a lie. I have had to set everything up and it took weeks to. The Audi dealership tried to charge me for the fixes. I had to take the vehicle to another lithia owned store to start. When I took it back to Audi again they called me the next day to come pick it up and said there was nothing wrong with it. I asked them about the bulletins and they said I would have to pay for that. I then called the other lithia store to assist me. 
  
  Sincerely,
  
  ***********************************

  Business response

  06/06/2022

  Called **** this morning to clarify the misunderstanding. I can see why he was frustrated with how our dealership handled the service issue when he first stopped in. The issue with his car was not escalated properly and it did take some time to get the car to the right dealership for repairs. 

  We will update **** with the repairs and bring the car back to our dealership for him to pick it when is done.

   

  Customer response

  06/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩