Business ProfileforKohles & Bach Heating & Cooling

On May 17 we had a new furnace and air condition unit put in by ************ Heating of **********. Well to start with they took a so call 4-hour job and turn it into a 9-hour job because they could not figure out how to get it to drain properly. Well after all of that they had to come back out because there was some serious leaking going on under the home, and we were feeling hot pockets of air through the house. And it was NOT draining properly. They found the problem with the leaking, but we still experience serious humidity through out the home and the air condition never turn off. And we have found cold air escaping from under the home, these problems are causing us a larger utility ****.Now they are refusing to come out under warranty, they are wanting to charge us for coming out to take care of problems with a brand-new unit. I think this is ridiculous! We paid well over $8000 for this unit. We believe we was either sold a faulty unit or poor installation or perhaps both. We are force to call another business to come out and verify this unit and the installation is in good working condition and installed properly. If it is not, we will take them to court and *** them for our money back. This is the poorest customer service I have ever experience. We have used them in the past on our rental homes with no problems. This could be because they have new Management or something because something has certainly changed with them.