ComplaintsforEmily's Home Furnishings

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** the gentleman I spoke with is giving me wrong information regarding their manufacturer. I called the manufacturer he gave me and they are are not a supplier for this company. The lady looked up the bed he sold me and those beds are sold thru ******** I did not buy this bed at ******* it was bought at ******* Furnishings like the receipt says. I would like to find out the real manufacturer and file a warranty claim on this item I purchased. Please help me. I have attached a copy of the receipt.

  Business response

  05/05/2022

  Emilys Home Furnishings

  28 *************

  ************  51031

  ************

  ****************************************

   

  Dear ********************

   

  We have enjoyed a great relationship with the BBB.  The few complaints against us were always found to be without merit.  This is because were a very fair store and go out of our way to make people happy.  But of course, you can never make everybody happy.  So you get that once in awhile unreasonable customer.

   

  **************** contacted us first back in the end of October of 2021.  He said he was unhappy with his bed and we agreed to come out and look at it.  Before we did that, he called and cancelled his complaint.  

   

  On Wednesday, April 20 @ 1:13, **************** called again complaining about his bed and wanted to know the warranty situation.  I explained to him the criteria of what almost all manufactures use in evaluating whether a mattress is considered defective and told him I would come out and look at it.  His behavior was very odd, and his subsequent actions were even worse.  He proceeded to tell me to just forget it and I asked him why.  He said he could tell I wasnt interested in helping him.  I asked him how he could think that since I was coming out to look at his bed.  Then he told me he was recording the phone call.  That isnt normal.  In the end, he did agree to me coming out to look at it the following week to accommodate his work schedule.  I seriously could do no more than I did.  He called me a minute later and said he was coming down and would be here in 10 minutes.

   

  This was disturbing on multiple levels.  For one, he had said he was on his lunch break earlier.  So how was he making time to come down now?  And, this was a very threatening action.  We actually put a plan together on how to handle his visit because his behavior was so erratic.  He ended up not showing up, further showing instability in his processing.

   

  So I was still planning on keeping my appointment with him on seeing his bed (although I was bringing along others too).  But, I received your letter informing me of his complaint.  And I assumed I would no longer be doing that.  He called on Wednesday, April 27 and said to forget about looking at his mattress as he was resolving it another way.

   

  So, here is my response to his letter from you:

   

  Mr. Kolkers thinking process isnt working right.  Instead of letting me come and look at his bed, he had decided to contact the manufacturer.  Manufacturers dont typically deal directly with customers.  They refer them to a dealer.  Then, he contacts the BBB.  He clearly wanted to bypass our help. 

   

  His fallacious and ludicrous tripe is appalling.  Ive been doing this for 45 years, and Emilys has been in business for 16 years.  We sell thousands of pieces of bedding annually and are one of the top ten accounts for Restonic in this region.  And how good is Restonic?  When the extremely popular ******** Brothers wanted to make their own bedding line, they chose Restonic to assist in that.  They also manufacture the prestigious Chattam and ***** line of bedding.   All of that in addition to their own line of bedding which is extensive to say the least.  They have been the winners of The ******************* for mattresses almost every year for the past 13 years.  They ARE NOT a product found at Walmart.  How **************** conceived such hellacious accusations certainly brings into question his motivations, thought process, and intentions.

   

  I explained to **************** that if I saw that his mattress was defective, that Restonic is a great company and given the time he had it, he would qualify for a new one.  His rejection of such an offer only shows there are underlying issues. 

   

  Im no longer interested in assisting ****************.  His claims are unsubstantiated, and his demeanor has us concerned about going to his residency.  He rejected my offer to come over and inspect his mattress.  He has tried bypassing my help through multiple platforms, and has attempted to tarnish our impeccable reputation with the BBB.  He can now attempt to deal directly with the manufacturer to resolve his unreasonable request of a refund.   

   

  Sincerely,

   

  *********************, Owner 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩