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ComplaintsforKreiger's Auto Group
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Complaint Details
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Initial Complaint
04/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 3/25/2022 we had our second oil change done on my wife's 2021 Jeep. Along with the service they gave the car a wash in their brushed automatic car wash. After the service and wash my wife and proceeded to eat lunch in town. Upon leaving the restaurant I noticed some marks in the passenger window. Now, I had noticed some marks prior to leaving the dealership in this spot but thought at first it was just water from the wash. After seeing the marks still present after eating I touched them and could feel scratches with my finger nail. I start looking a little closer and notice a chip in the paint on the A-pillar. At this point we go back to the dealership and we are treated like trash. The employee we talked to was very defensive and argumentative. So I went and got our salesman and he proceeded to take pictures and tell us he would take care of it. After nearly 2 weeks we haven't heard anything. I called on 4/5/2022 and spoke to our salesman again. He claims they haven't heard anything from the Ziridium coating company. The Ziridium coating is not at fault the dealerships was machine was the cause. I have attached pictures of the mirror and will attach pictures of the glass and A-pillar when I have access to those.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.