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ComplaintsforWester Drug
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
C-*** services rendered in June2022.I questioned the amount and asked if they would take Care Credit as a means of payment-Westers representative-********-stated yes.******** stated we would see what insurance paid-I asked two more times about her taking Care Credit as payment-******** said yes.I received a bill in September for $485.00. I went in person to pay it with Care Credit. My Care Credit Card was tried 3times and It wont go through. Melissaat the register-will refer this issue to *****.***** discusses it with ******** who states she was on Care Credit for 2 hours and the process was too difficult so she didnt continue. ***** then said she would take another credit card-I said there was no other card.******** had repeatedly said she could take Care Credit-not once did ******** mention that they had never applied for it.I agree with them to pay $50.00/month.I have made 3 monthly payments-in person.This month Wester sent me a bill with a bright yellow note stating they would turn me into collections due to my a point being 90 days past due.They have been charging me interest every month on my remaining bill.The issue is NOT the bill-but the fact that they are threatening to send me to collections when it was agreed that they would take $50/month payment. I also dont believe they should charge me interest as Care Credit was going to be interest free for 12 months.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.