Customer ReviewsforGreenState Credit Union

Every turn of the wheel nearly every month Green ***** messes up with my auto loan and NEVER rectifies the problem. Just blows some lame excuses every time. I WOULD NOT EVER RECOMMEND THIS COMPANY.

Hi *****, Thank you for taking the time to share your feedback. We sincerely apologize for the repeated issues you have experienced with your auto loan and for any frustration and inconvenience this has caused. This is not the level of service we strive to provide, and we understand your disappointment. Your feedback is invaluable, and we take your concerns seriously. We would like to address these issues and find a resolution that meets your needs. Please contact our ************************ at ************, or email us directly so we can look into your account details and work towards a satisfactory solution. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.

Worse place to get a auto loan through and high interest rates.

Hello ****, thank you for taking the time to share your feedback. We are genuinely sorry to hear about your dissatisfaction with your auto loan experience and the interest rates you encountered. At GreenState Credit Union, we strive to offer competitive rates and exceptional service, and it is disheartening to learn that we fell short in your case.

We would like to understand more about your specific situation and see if there is anything we can do to assist you further. Please feel free to reach out to our Member Assistance Center at 319-339-1000. Our team is dedicated to ensuring our members have positive experiences, and we are here to help address any concerns you may have. Your feedback is valuable to us as we continuously work to improve our services.

My boyfriend had a car loan through them and even though he had car insurance they still charged him their insurance. Even when the car has been totaled for a few years now they are still charging him insurance on a closed account. Do not trust this credit union!! They will destroy your credit and make you pay for something you already have.

Hello Heather, thank you for sharing your concerns, and we're sorry to hear about the issues your boyfriend has experienced with his car loan. At GreenState Credit Union, we strive to maintain clear communication with our members and ensure that their needs are addressed appropriately. To clarify, GreenState Credit Union is required to be listed as the lienholder and loss payee on all vehicle loans to ensure the collateral is adequately protected. We make multiple attempts to contact members through various means when our records do not show adequate insurance coverage. In situations where Collateral Protection Insurance (CPI) is added to a loan due to a lack of proof of insurance, we are always willing to review any additional information provided by the member. If it is proven that there was valid insurance coverage during the period in question, a refund of the CPI charges is issued. We take your feedback seriously and would like to look into this matter further to resolve any issues with the account in question. Please encourage your boyfriend to contact our Account Resolutions team directly at (800) 446-3719 with more details so we can assist him effectively. We are here to help and ensure that all concerns are addressed to our members' satisfaction.

Do not work with this org!!I've had hundreds of thousands in deposits with this institution and 6 vehicle loans over the life of my membership. They do not care about your loyalty or business AT ALL.They took money from my account to cover my estranged ex's delinquent loan. They gave me no notice of this until the day of, and already were processing the transaction. Shady and poor business practices.

Hi *****,We regret to hear about your experience, and we apologize for any inconvenience this situation has caused. Your feedback is essential to us, and we appreciate you bringing this matter to our attention.To better understand and address your specific concerns, we would like to connect with you directly. Please reach out to our ************************ at ************, and our team will be more than happy to assist you, provide explanations, and explore possible solutions.We value your membership and aim to ensure your satisfaction. Thank you for sharing your feedback, and we look forward to the opportunity to address your concerns promptly.Thank you for your membership!

Changed online payment availability with no notice and proceeded to charge me monthly late fees, even when my payments were on time. Now I'm being charged TWO late fees on an account that is up to date! Plus, I noticed they tried to take an extra payment on my vehicle loan from an external account I do NOT make transfers from. The extra "payment" was returned and is now accumulating return fees. Unacceptable and manipulative banking practices. NEVER trust a Midwest credit union!!!

Thank you for bringing your concerns to our attention. We're truly sorry to hear about your experience and understand how important clear communication and transparency are when it comes to managing your finances. At GreenState Credit Union, we strive to ensure our members have access to convenient and efficient services, including our online payment options. We aim to provide timely updates regarding any changes that *** affect your account management.Regarding the late fees and the issue with the payment from an external account, we're committed to reviewing your situation thoroughly to ensure fairness and accuracy in our billing processes. While we adhere to strict guidelines to protect our members' interests, we also recognize the importance of flexibility and understanding in resolving concerns.Please know we take your feedback seriously, and it's invaluable in helping us improve our services. We invite you to reach out directly by calling our ************************ at ************. Our team is ready to review your account details with you, address any discrepancies, and ensure your experience aligns with our high standards of member service.Your trust is paramount to us, and we're here to support you through this process. Thank you for allowing us the opportunity to address your concerns and work towards a resolution.

They put a ********* Dollar lien on my truck saying I didn't have insurance. I told them I wasn't making a payment until the lien was taken off as I have never had a lapse in insurance. I had ****************** send in verification of insurance proving no lapse. Once lien of ********* was taken off I made my payments up to date and continued making my payments never missing one. They are now claiming I missed payments for two months, even though I paid them in full as soon as they took the lien that wasn't supposed to even be on my truck off of the loan. Horrible bank to work with, would never suggest getting a loan through them. They will just get you for every ***** that they can.

Thank you for sharing your feedback and experience with us. We sincerely regret any inconvenience or misunderstanding that *** have occurred regarding your loan and the lien on your truck. At GreenState Credit Union, we prioritize clear communication and strive to ensure all our members have a positive experience with their financial needs. We understand how important it is to have these matters resolved swiftly and accurately, and we're committed to working closely with our members to address any concerns. While we cannot discuss specific account details publicly due to privacy regulations, we encourage you to reach out to us directly. Please contact our Account Resolutions team at ************** so that we can look into this matter further and work towards a resolution. Your satisfaction and trust in us are of the utmost importance. We are here to support you and address any questions or concerns you *** have. Thank you for bringing this to our attention, and we look forward to the opportunity to assist you further.

Green ***** Credit Union has the worst customer service tried to pay them off gave us a 10 day pay off and then 4 hours later when they already had the check come back to tell us that we needed to have another $584...They think it is all right to talk to you rude and so you give it back and they get mad...They also gave confidential information of my account to my husband which is not on the loan and then they lie about it I am thinking of calling the Credit Union Board and let them know this...Heard from other banks that they are having assets issues and they wrote loans for a certain interest rate and then change it without telling customers they are so out of compliance and I would love to see them be fined for all of everything because they think that they are the best and they are not they are the worst of the worst...They charge $25.00 to make a payment over the phone but they want you to pay...

Hi *****,We're sorry to hear about the challenges you've encountered, and we genuinely apologize for any frustration or inconvenience caused. Our goal is to provide excellent service to our members, and we're committed to addressing your concerns.To better assist you, and appropriately respond to your concerns, please connect with our ************************ at ************, when convenient. We value your feedback and want to ensure that your experience aligns with our commitment to exceptional service.Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve any issues you may be facing.Thank you for your membership!

this is an institution that prioritizes collecting fees from low-income clients, holding onto their paychecks & transfers for as long as legally possible, and not providing convenient atms so that their 3.50$ transaction fee kicks in. avoid greenstate cu if possible is my advice!

Thank you for sharing your concerns about GreenState Credit Union's practices. It's important to us to hear all member feedback, as it helps us understand areas where we might need improvement. I'm sorry to hear that you've had a negative experience, especially regarding fees and ATM access. GreenState aims to support all our members, including those from low-income backgrounds, and it's concerning to hear that our services may not be meeting your expectations. We take your feedback seriously and will ensure it is forwarded to the relevant department for review. If there are any specific instances or further details you'd like to share, please feel free to contact our ************************ at ************. Your insights are valuable in helping us improve our services and make banking with us a better experience for everyone.

Someone charged over $900 on my mom's credit card. Not only did GreenState find against her in the fraud investigation, they also accused her, on the phone, of committing the fraud herself. All this while she was in the hospital recovering from major surgery. My 76 year old mom, who has been their customer for 40 years. They are truly the worst bank. It's nearly unbelievable, except it happened to her. We had to call the police (who said that most banks will tell defrauded customers to file a police report when something like this happens. GreenState did not advise her to do this, but I'm advising you to do this in case this ever happens to you.) DO NOT BANK HERE. Clearly their security is bad and you stand a good chance of losing your money.

Hello *****, we sincerely apologize for the distressing situation your mom experienced, and we're sorry for any frustration it has caused. Providing a secure and supportive banking experience is crucial, and we regret any inconvenience during the fraud investigation. We take your concerns seriously and appreciate your advice on filing a police report. We encourage your mom to contact our ************************ a ************ so we can thoroughly investigate, address any miscommunication, and work towards a resolution. Thank you for bringing this to our attention. We value your mom's relationship with us and are committed to ensuring her confidence in our services.

This "credit union" behaves like a predatory bank structured to extract fees at every turn. Closed my account and went to an actual local bank and the difference is night and day, no games, honest people, always a pleasure to deal with.

We're sorry to hear about your negative experience, ****. It's disappointing that your time with us did not meet your expectations, and we sincerely apologize for any inconvenience you've encountered.Your feedback is essential to us, and we will take it to heart as we strive to improve our services and ensure our members receive the best possible experience. We understand the importance of transparent and fair banking.We're glad to hear that you've found a more positive experience with a local bank. If you ever consider returning or have further feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we aim to learn from your feedback to better serve our members in the future. Thank you for sharing your experience with us.