ComplaintsforThe Art of Education University, LLC
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Complaint Details
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Initial Complaint
11/21/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
This website is promoting itself as its own university: https://theartofeducation.edu/courses/website has courses that are not accredited from any real university. Cost is ******.Business response
11/29/2022
Dear ****************,
I am in receipt of your letter to ***************************** dated 11/21/2022 which included a complaint (ID ********* about The Art of Education University, LLC. Unfortunately, I do not have access to the link referenced in the letter. Please find ****s response to the complaint with ID ******** below:
This website is promoting itself as its own university: https://theartofeducation.edu/courses/ website has courses that are not accredited from any real university. Cost is 15,000.
**** Accreditation and Registration
The Art of Education University (****) is a private for-profit masters degree-granting institution that operates fully online. **** has been accredited by the Distance Education ********************** (DEAC) since 2019. DEAC is listed by the U.S. Department of Education (USDOE) as a recognized accrediting agency. DEAC is also recognized by the Council for Higher Education Accreditation (CHEA) https://theartofeducation.***********/accreditation/ . **** is approved by the **************** commission to operate as a university and ************************* degrees and participate in **-**** to provide educational opportunities to students located in other **-**** participating states.
**** Tuition Information
The Art of Education University allows non-degree student course registration for teachers seeking coursework to satisfy professional development requirements in addition to enrollment in the masters degree program for students who apply and are accepted.
- The tuition rate for individual 500-level graduate courses as of this date is $399/credit hour.
- The total estimated cost for the 36-credit degree program, including tuition and fees is $15,064.
- Students enrolled in our degree program follow a pay as you go finance model. Tuition and fees are only charged at the point of each individual course registration.
- ****s Student and Consumer Disclosures, including ****s tuition refund policy, which meets **** state regulations, are found on the **** website and in the graduate student catalog.
https://theartofeducation.edu/courses/
https://theartofeducation.***********/
Regarding Complaintant Referenced in Complaint ID ********
The complaint submitted to us is tagged as involving Refund Or Exchange Issues. In response to this suggested issue, **** has conducted a complete scan of our information systems (financial, student information, customer relationship management). We have found no evidence of an account associated with the name of the consumer who filed this complaint. From ****s perspective, this consumer has not spoken with an **** representative, purchased **** products, registered for a course, or applied to the degree program. It is unclear how **** can provide any refunds to this consumer.
For Further Resolution
The information provided above regarding ****s status as an accredited university is easily verifiable through the links provided above to ********, the ** Department of Education, the Commission on Higher Education Accreditation, the Distance Education **********************, and **-****. Additionally, this information is located in various places on our website and is compliant with DEAC and ******** standards.
The Art of Education University takes pride in the integrity of our university and the quality assurance that our accreditation status confirms. We look forward to an amicable resolution to this complaint. Should the complainant be interested in learning more about our degree program, our courses, or any other **** products, we will be happy to connect with the complainant directly.
Kind regards,
*******************************
_____________________________
***************************, Ph.D.
**** of Accreditation and Compliance
The Art of Education University
https://theartofeducation.edu/
**********************************************
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.