ComplaintsforServpro of Ottumwa/Oskaloosa
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Complaint Details
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Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Called servpro because I have a possible mold problem. I told them four times I needed a certified mold specialist to give me something to give my insurance company so they will cover clean up. They told me for 250 right now they will send someone over the next day. So they send a non certified guy. I told him it won't do much good if he's not certified. So three guys show up and look around. Then they ask for my insurance company and claim number. They wouldn't tell me what if anything they found. They called my insurance company before I could. When I called to complain that I still haven't received what I was promised for my 250. They said it will cost me a nother 575 for what I need. I argued and they said they can knock the 250 off the 575. Thats not what we agreed on. I still haven't received a certified letter saying there is or isn't mold in the house. I gave them 250 on the 21st of December.Business response
02/07/2023
We are issuing a refund for the amount charged. We had been trying to reach out to the client and not being able to connect with him.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.