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Complaint Details
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Initial Complaint
11/30/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date of Transaction: August 5, 2022 Order No. ********* Amount of Transaction : $118.64 Purchased diecast model SKU 60-1428 ********** Trucking Company.Poor quality diecast with at least 4 flaws : *************** Logo on trailer back doors.Trailer back doors don't close properly - right door hanging low Incorrect tractor model : Regular Sleeper *** should be a Big Sleeper *** Company Logo on tractor door misspelled TRUCKIHG instead of TRUCKING POOR WORKMANSHIP QUALITY AND POOR AUTHENTICITY RESEARCH Have contacted First Gear twice about authenticity issues on this model and my complaints have been ignored and not answered.Company sells models based on authenticity to customers and then delivers very poor likeness of the model represented. Have pics of actual truck falsely represented.Business response
11/30/2023
We apologize for the dissatisfaction of this product. Upon review of this transaction, we do have email correspondence replying to some of the issues addressed in this complaint (email replies dated 03/16/2023 and 11/14/2023).
We will agree to the desired settlement and issue a refund. We will mail a pre-paid return label to the below listed address and issue a check for the full amount of $118.64 once the product is received.
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Daytime Phone: ************
E-mail: ***********************************Customer response
12/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.