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Complaint Details
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Initial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We called over a year ago and told Lincoln Savings Bank to close **** ******* and ************************* joined account as we opened a account in the town we live by. We then received a letter today March 10th 2023 saying we owe them $1.35 and that our account still remains open. I called the 800 number provided and talked to ****** and told her that the account was suppose to have been closed over a year ago since we went to the ******* **** Branch. Lincoln savings bank still claimed they wouldn't close the account. All she would tell me is you don't understand she can't close the account. If that is the case then why over a year ago were we not told that they would close the account?
Business response
03/13/2023
The customer was contacted, LSB resolved the issue and closed the account per the customer. There was a miscommunication.Initial Complaint
09/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am a customer of their sub-company, Acorns. I deposited $5,000 on 3/8/22. At this point they locked my account and told me I had to dispute the transaction as if I didn't want to make the transaction but I did. I have been trying to get my account unlocked since then but they give me a run around as to why they can't. I have disputed this transaction with my bank and they have even given me the money back. I checked again and Acorns still has my account locked. They once again have given me the run around on why they can't unlock it. I can't even cancel my account now and yet they still are charging me each month to have the account that I can't use.Business response
09/22/2022
As part of standard account closing procedures, Acorns may need to confirm information regarding your account balance with your external funding bank. Please reach out to Acorns to resolve this issue.Customer response
09/24/2022
Complaint: 17937434
I am rejecting this response because:I have reached out to Acorns on many accounts ever since this has started. I talk to customer service and they state that they will send it to internal services. If internal services ever do contact me it is through an email that is very generic. They will not call me to solve the problem. They say that my bank needs to dispute the charges. My bank has and still yet Acorns will not unlock my account. Acorns has been charging me for the account yet I have not been able to use it, thats theft.
Sincerely,
***************************Business response
10/13/2022
****** worked with the other bank to request a return so the funds were returned.Customer response
10/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.